Position: IT Support Technician Location: Osborne Park Salary: $65,000 - $75,000 Job Type: Permanent Position Overview: OUI Recruitment is seeking a driven and enthusiastic Junior IT Support Technician to join a growing Managed Service Provider in Osborne Park. This is an excellent opportunity for someone looking to kickstart their IT career in a supportive environment that prioritises learning and professional development. You'll be joining a dynamic team that values growth, collaboration, and providing exceptional technical support to clients. Perks: Comprehensive on-the-job training and mentorship programme Excellent career progression opportunities within a growing MSP Exposure to diverse client environments and cutting-edge technologies Supportive team culture focused on continuous learning Professional development opportunities and certification support Modern office facilities in convenient Osborne Park location Opportunity to work with experienced engineers and learn best practices Roles and Responsibilities: Provide first-line technical support via phone, email, and remote assistance Respond to and resolve client helpdesk tickets in a timely and professional manner Perform basic troubleshooting of hardware, software, and network connectivity issues Assist with user account setup, password resets, and basic system administration tasks Support Windows workstations, laptops, and mobile device configurations Maintain accurate documentation of all support activities and client interactions Escalate complex technical issues to senior engineers when appropriate Participate in on-site visits for equipment setup and basic maintenance tasks Contribute to team knowledge sharing and process improvement initiatives Role Requirements: Strong passion for technology and eagerness to learn Excellent communication skills with a customer service mindset Basic understanding of Windows operating systems and Microsoft Office applications Fundamental knowledge of networking concepts and troubleshooting principles Ability to work effectively in a fast-paced, team-oriented environment Strong problem-solving abilities and attention to detail Valid driver's licence and reliable transportation for occasional client visits Positive attitude and willingness to take on new challenges Technical Requirements: Basic experience with Windows 10/11 operating systems Familiarity with Microsoft 365 applications and services Understanding of basic networking principles (TCP/IP, DNS, DHCP) Experience with remote support tools and ticketing systems preferred Knowledge of mobile device management and basic security principles Exposure to Active Directory and Group Policy management is advantageous We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: info@ouirecruitment.com Phone: (08) 6219 8033
