Client Services Officer – Make Every Client Journey Count! Are you ready to be the driving force behind seamless client journeys, NDIS compliance, and exceptional service delivery? At United Disability Care (UDC) , we’re not just a service provider – we’re a passionate team dedicated to empowering people living with disabilities to live their best lives. This is your chance to join a values-driven organisation where your skills with people, numbers, and organisation truly make a difference. Why You’ll Love This Role Make a real impact in clients’ lives every day Collaborate with a passionate, supportive team Build your skills in NDIS, client services & stakeholder engagement Be part of a purpose-led organisation where no two days are the same About the Role As a Client Services Officer , you’ll be at the heart of our Service Delivery team in Robina , making sure every client’s experience with UDC is smooth, accurate, and empowering. Here’s a snapshot of what you’ll do: Build strong relationships with clients, coordinators, plan managers & stakeholders Allocate and forecast NDIS funding with precision Draft and maintain service agreements, quotes, and programs of support Stay on top of client plans, reviews, and portal bookings Respond to new client intake inquiries and support leaders with documentation Keep data accurate across Carelink, SharePoint & other systems Be a champion for compliance, efficiency, and continuous improvement What We’re Looking For You’re someone who thrives on making things happen and loves balancing detail with client connection. You’ll bring: Confidence with numbers – allocating funds, forecasting budgets, and keeping everything on track Attention to detail – accuracy is your superpower Strong communication – you can build rapport and trust easily Organisation & proactivity – juggling priorities is second nature Tech confidence – Microsoft 365, databases & rostering systems (Carelink a plus!) Requirements: 2 years’ experience in admin, customer service, or stakeholder engagement Knowledge of NDIS funding & guidelines (or ability to learn quickly) Cert III/IV in Business Admin (desirable) Driver’s licence & local travel availability NDIS Worker Screening Check (or willing to obtain) Why Join UDC? At UDC, you’ll be part of a team that’s more like a community. We offer: Ongoing training & development opportunities Competitive pay – SCHADS Award Level 3 Super Salary Packaging A supportive, inclusive workplace where you’re valued A role where your work directly transforms lives How to Apply If you’re ready to combine your client service skills with your love for detail and making a difference – we’d love to hear from you! Apply today with your Resume & Cover Letter, highlighting your passion and strengths. United Disability Care is an Equal Opportunity Employer. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and LGBTQIA individuals. We are committed to providing an inclusive workplace where everyone can thrive.
