Introduction Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ. An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life. Our Vision To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics. Our Values At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success: Agile Solution focused Respect for all people Integrity in the way we operate Description As Assistant Product Manager, you’ll play a key role in supporting the Product Manager across a broad range of responsibilities—from pricing and stock management to vendor relations and customer service. This is a hands-on role designed for someone with strong communication skills, a keen eye for detail, and a passion for delivering exceptional support across the business. You’ll gain exposure to all facets of product management, with the opportunity to grow into a Product Manager. Key Responsibilities Pricing & ERP Management Maintain up-to-date vendor price lists and ensure accurate product entries in our ERP system. Adjust pricing for USD-based vendors in response to exchange rate fluctuations. Stock Management Monitor stock levels across all warehouses and place replenishment orders as needed. Manage aged inventory and coordinate RMAs for faulty, discontinued, or excess stock. Process customer returns and liaise with vendors for resolution. Sales Support Assist the national sales team with product enquiries and quoting. Provide timely and accurate sales tools and information. Contract & Vendor Managemenent Understand vendor contracts and ensure cross-departmental alignment. Maintain strong vendor relationships through regular meetings and issue resolution. Generate and share sales/stock reports with vendors and manage the claiming process. Customer Service & Communication Resolve customer order issues by collaborating with internal departments. Manage vendor communications and ensure timely updates across teams. Oversee COD order placement and vendor workbench operations. Skills And Experiences What You'll Need to Succeed in the Role Strong communication and interpersonal skills. Solid administrative and business writing capabilities. Sales experience and general industry knowledge. Effective negotiation and presentation skills. Relationship-building mindset. Team player as well as the ability to work autonomously. Growth mindset to support continuous improvement across product operations. Intermediate proficiency in Microsoft 365 applications. Product knowledge in IT hardware (preferred). Our Benefits Competitive salary package based on experience. Hybrid and environmentally conscious working environment. On-site gym and weekly corporate fitness classes. Freshly prepared lunch options provided daily. Free on-site parking, including electric vehicle charging stations. Modern, relaxed office environment with smart casual dress code. Access to exclusive discounts on banking, superannuation, and health & wellbeing services. Paid parental leave scheme. Employee Assistance Program (EAP). On-site school holiday program for employees’ children. Only those with the legal right to work in Australia may apply for this position. Only short-listed candidates will be contacted.
