Have you considered a career helping people and families through a difficult time in their life? InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing. Patch & Purr, forming part of the wider InvoCare Brand, are the leading provider of pet cremation services in NSW (Morriset and South Windsor). We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way. This role is open for Morriset location only. Customer Service Assist Truck Driver with unloading of pets Sorting pets into cool rooms Handling both private and communal cremations Milling and preparation of ashes Liaise with the Client Care and Prep Teams as required Demonstrate effective and clear communication with compassion and in a professional manner Greeting clients at the Crematorium for viewings Collection of pets from Vet Clinics in region as required Communicate and follow-up with clients as required Delivery of pets ashes to client homes or vet clinics as required Attend team and company meetings as required Take personal responsibility for upholding standards relating to presentation, property, hygiene, including prompt reporting of loss, damage, or maintenance needs Taking responsibility of reporting hazards and risks that may cause harm or injury, and adhering to Health and Safety policies and procedures Other duties as required aligned to the role's operational requirements Administration Maintain and update the necessary records in respect to Cremations performed Ensure all pets are correctly tagged and accurate weights and information identified Ensure all tagging and packing is recorded accurately and in a timely manner Systems & Standards Manage the QA of ashes Ensure high standards of cleanliness and order are kept in the Crematorium facility Adhere to the Company's policies and procedures for all relevant tasks undertaken Operate cremation and ashes processing equipment to cremate pets as instructed Load and operate the Cremator in accordance with procedures manual Carry out maintenance and basic repairs to site equipment as instructed Competencies Required Ability to work within a high temperature environment Technical appreciation of industrial equipment Experienced with handling power tools Ability to manage multiple tasks and prioritise work effectively Fit for work carrying out manual handling tasks Good technical / computer appreciation skills Ability to make well informed decisions and work positively under pressure Q Fever vaccinated Benefits of joining InvoCare: You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include: Reward and recognition programs Tailored induction and training programs Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience Networking opportunities across the business and with peers Birthday and paid parental leave Free access Employee Assistant Program We are a diverse workplace and equal opportunity employer How to Apply: InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application. To learn more careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/career
