Customer Experience Officer Be passionate. Be progressive. Hawkesbury City Council. Join a great team Temporary Full-Time until June 30, 2026 9 Day Fortnight Fitness Passport option On-Site Parking Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ community, veterans and people with disabilities. The Role Reporting to the Coordinator, Customer Experience and based in Windsor, this fast-paced position is located within the Customer Service Centre, where the team manages a high volume of internal and external enquiries across telephone, email, and face-to-face channels, while maintaining a strong commitment to delivering an excellent customer experience to all stakeholders. About You You will be a highly motivated individual who has excellent interpersonal skills. You are results orientated and have a flexible approach to problem solving. You will be adept at building and maintaining collaborative relationships and will have a demonstrated background in a Customer Service Centre environment and providing excellent customer service. Essential Criteria TAFE / Business College Certificate in Business Administration or Customer Service or extensive customer service experience Previous Customer Service Call Centre experience Touch typing data entry experience Demonstrated administration skills using MS Office applications Previous experience cashiering, including end of day reconciliations Ability to understand and interpret maps and plans Demonstrated history of effective and efficient management of customer complaints Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes Working with Children Check (WWCC) The right to live and work in Australia Successful applicants will be required to undergo background (police) checks and medical declaration The Rewards An attractive salary will be offered to the successful applicant commensurate with qualification, skills, and experience. Great working environment Fortnightly Rostered Day Off Health and Wellbeing Program Employee Reward and Recognition program Fitness Passport Social Club - BBQs, Christmas parties, raffles and activities Employee Assistance Program for employees and their family To Apply For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au Applications close Sunday, 7 September 2025 Applicants who do not address the selection criteria may not be considered for this position. Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.
