Description Williams-Sonoma & The Opportunity Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma. Our West Elm in Chadstone is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends. Why You Will Love Working With Us We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team: Generous employee discounts so you can enjoy our amazing products Paid parental leave to support you through life’s most important milestones Access to a confidential Employee Assistance Program for personal and professional support Career growth opportunities with real investment in your development A supportive, collaborative team culture where your success is celebrated The chance to be part of a fast-growing global business with an entrepreneurial spirit What You Will Be Doing: Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services. Complete operational tasks including opening and closing duties, register functions, and compliance with company policies. Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked. Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices. Participate in training and development while supporting a collaborative, high-performing team environment. What You Will Bring to the Role: 1-2 years customer service experience (specialty retail preferred but not required). Strong sales skills with the confidence to meet and exceed performance targets. A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment. High attention to detail Ready to Join the Team? Step into a role where you can deliver excellent customer service, drive sales success, and grow your career. Apply today! Only candidates with work rights in Australia will be considered.
