Job Description Core / Primary Role: ACCOUN T GROWTH: Hold accountability for the maintenance and business growth for all existing client relationships that are assigned. Build strong executive relationships and leverage network to position WNS as a preferred vendor of choice. Analyze market data to identify trends/opportunities and helps translate the same into operational plans via delivery leadership. Play a key role in uncovering opportunities to provide additional solutions within existing accounts. Provide lucrative business value proposition to existing client base and prospects. DECISION SUPPORT: Ensure knowledge management and communicate recommendations, insights, direction, and customer requirements into Leadership teams. Enhanced Prospects of the Role – REGION GROWTH : Hold accountability for the maintenance and business growth for all assigned clients. The leader will be a domain expert. SALES SUPPORT: Partner with all sales teams in the region and support new pursuits and deals. Observe market trends and competition to be able to present and articulate WNS competitive advantage. Interpret market trends and economic drivers as they emerge and work with Sales and Business Unit leadership to develop plans, programs, and initiatives that meet these changing market needs. Drive adoption and proper use of the CRM system to build high quality data, creating robust pipeline metrics. PRESALES & SOLUTIONS INPUTS : Influence all Solution Architecture teams and enable innovation / tech enabled winning solution architecture for the market needs in the region. Provide vision, strategy, and guidance to the Presales team in developing opportunities with prospects and existing customer base. The Leader will also work towards enhancing the integration of technology and Automation into all business solutions while building an eco-system to support this disruptive change thus ensuring that technology is a key enabler of both organizational improvement and service transformation. CAPABILITY CREATION INTELLIGENCE : Provide credible Market insights and action-oriented inputs to all aspects of capability creation including but not limited to platforms, partnerships, new service offerings, pricing constructs, domain led programs – anything and everything to create newer, contemporary, disruptive, and impactful revenue streams with digital and technology as a backbone. Position Consulting as a key offering in the market.
