GENERAL MANAGER & MARKETING SPECIALIST Dependable Care Pty Ltd About Us: Dependable Care Pty Ltd, operating under the Dependable Care Class Trust, is a trusted provider of supported accommodation services across Melbourne and Brisbane. Led by Director Joanne Tomada-who brings over 40 years of experience in disability care-Dependable Care has evolved alongside Australia's disability sector, from institutional models to modern NDIS-based supports. "Dependable Care" Supported Accommodation provides accommodation, care, support, supervision and specific services for people with a disability or older persons no longer able to live at home safely on their own. Our goal is to provide quality care that assists each individual with their physical, emotional and daily living needs. We also aim to address the needs of each individual and to encourage and support them to attain maximum independence and enjoyment of life. We currently operate multiple facilities including Dependable Care DRPS (NDIS), Reservoir Lodge, Bamfield Lodge, Murry Lodge, and over 15 other lodges across VIC and QLD. Our mission is to provide dependable, person-centred care that fosters independence and dignity. We employ a full-service care team, including registered nurses, behavioural support practitioners, and trained support workers. We are now recruiting for the following roles: GENERAL MANAGER MARKETING SPECIALIST About the Role - GENERAL MANAGER : We are now seeking an experienced and strategic GENERAL MANAGER to oversee the operations, growth, and leadership of our organisation. The GM will ensure the efficient running of all services while maintaining compliance, financial sustainability, and excellence in care. You will drive strategic planning, stakeholder engagement, team performance, and long-term development across our growing national network. Position: Full Time (Permanent) Hours of Work: Monday to Friday, 9:30am - 5:00pm (On-call availability may be required for urgent operational matters) Salary Package: $150,000 Super & Bonus Location: Melbourne Role & Key Responsibilities: Oversee day-to-day operations of all supported accommodation facilities across VIC and QLD. Develop and implement business strategies, policies, and systems that support organisational growth and service delivery. Lead, mentor, and manage a diverse team of senior managers, clinical professionals, and support staff. Ensure compliance with all regulatory requirements, including NDIS Practice Standards and relevant State legislation. Manage operational budgets, oversee financial performance, and ensure cost-effective service provision. Drive continuous improvement across all business areas, including care quality, staff performance, and client satisfaction. Represent the organisation with external stakeholders including NDIS, local councils, regulatory authorities, and funding bodies. Identify growth opportunities, develop partnerships, and oversee the expansion of services into new regions. Promote a culture of excellence, innovation, accountability, and client-centred care. About You - Requirements: Bachelor Degree or higher in Business Management, Health Administration, Social Services, or a related field. Minimum of 5 years' experience in a senior leadership role, preferably within the disability, aged care or community services sector. Strong understanding of supported accommodation operations. Demonstrated success in managing multi-site operations and leading large, multidisciplinary teams. Exceptional communication, stakeholder engagement, and conflict resolution skills. Financial acumen with experience in managing budgets and strategic planning. Exceptional leadership capability to drive organisational performance and cultural alignment About the Role - MARKETING SPECIALIST : We are also looking for an experienced MARKETING SPECIALIST to participate in helping to drive a high-performing team by executing tactical marketing activities to promote Dependable Care's products, services and our brands. This role is perfect for a strategic thinker with a hands-on approach, capable of managing multi-channel campaigns and market research initiatives while collaborating with internal teams and external partners. The perfect candidate has the capability to seek, determine and develop new market opportunities for Dependable Care's existing and new services. Position: Full Time (Permanent) Hours of Work: Monday to Friday, 9:30am-5:00pm Salary Package: 81,000super/per year Location: Melbourne Role and Key Responsibilities: In order to support sales objectives, you will be required to formulate advertising and marketing policies, and be responsible for organizing and developing related marketing activities for the company across channels. To provide stakeholders, such as managers, executives and customers with advice and guidance on advertising strategies and marketing campaigns in a goal-oriented manner. Enhance consumer sensitivity and awareness and promote company's related services efficiently and effectively. Create, manage and control contents in relation to advertising draft, multimedia script, artwork in social media such as blogs, social posts, brochures, etc. Ensure marketing activities are within the time and budget limitation of our company and ensure our brand consistency in all materials. Brainstorming and developing ideas for creative marketing campaigns. Collect and analyze market data and metrics on consumer patterns, needs and preferences to evaluate the effectiveness of campaigns and make data-driven decisions. Facilitating Dependable Care long-term growth and development by formulating and implementing comprehensive marketing objectives, policies, and programs. Analyze and forecast current and future consumption patterns and trends, monitor industry trends and competitor strategies to identify opportunities for differentiation and improvement. Formulate correct development orientation to support Dependable Care's new services and products. Undertake market research within the scope of Australia, identify market trend and opportunities for Dependable services and lodge. Provide professional and qualified consultancy for internal and external management team and business partners in relation to all marketing activities such as accommodation product mix, pricing, advertising and sales promotion, selling and distribution channels. Be responsible for the whole process from create, schedule, review and publish related marketing contents to social media platforms and Dependable Care Website. For pricing products or services, candidate must have the ability to predict profits and be proficient in applying statistical models. Responsible for reviewing marketing related elements and controlling pricing, advertising channels and models of products and services. Negotiate with distributors regularly, grasp the marketing progress of products or services, report and adjustments in time. Summarize and analyse marketing activities and campaigns from various platforms. The digital audio content needs to be updated regularly to provide the engine search indicators for our company. About You - Requirements: Bachelor Degree or above academic background is required. At least 3 years full-time professional working experience related to Marketing & Advertising job is required. Fluent in English and Mandarin is a must. Experience working in a large-scale company with management role is preferred. A team player with strong communication skills and the ability to collaborate effectively. Self-motivation, a positive attitude, and great attention to detail. Highly customer driven and data literate. Able to interrogate marketing performance data and analyse market and competitive trends to build recommendations on marketing initiatives. If you believe that you fit the criteria & are the right fit for either of these positions, please APPLY NOW. ONLY shortlisted applicants will be contacted for an interview. To be eligible to apply for these positions you must have an appropriate Australian or New Zealand Work Visa. Please Note: Once you apply, you will receive an email asking you a few questions in relation to your application.
