Work at one of the largest and most successful venues in Western Sydney Ongoing opportunities for training and development to help grow your career within the hospitality industry. Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues. Above award rates We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team. About Us By any measure, the story of Workers Lifestyle Group is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west. Benefits Competitive casual rate above award rate Employee Enterprise Agreement Free onsite undercover parking Uniforms provided Staff Christmas Party Staff events - Trivia, Paint & Sip, Karaoke Employee Assistance Program - up to 6 sessions annually 25% staff discount with our food vendors Marlos All Day and Lusso Bistro About the Role: As part of our Concierge team, you will be responsible for: Welcoming Members and Guests in a friendly courteous manner Signing in members and visitors, conducting ID checks and RSA assessments Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate Answering questions about venues and providing all relevant information Operating the public-address system to make any announcements to club patrons and staff Processing tickets for shows and concerts and collecting payments Updating details in membership system Issuing Workers’ Gift Cards Taking member bookings for the Club courtesy bus Facilitate cloak room service; and Any other reasonable duties as requested by Management. Requirements: 12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred Excellent communication, interpersonal skills and presentation Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints Basic knowledge and skills in computer systems / programs including Outlook Current NSW RSA / RCG competency card Polite phone etiquette; and Willing to work a mixture of day, evening and weekend shifts. Get to know us more at https://workerslifestylegroup.com.au/careers/ How to apply Provide a copy of your resume and cover letter outlining why you would be a suitable candidate for the position. If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large Club Group then send through your Resume by clicking on the APPLY NOW Button below.
