Job Title Guest Service Agent Job Description Summary We are seeking a GSA to join our team supporting our valued client. Based on site, this role plays a key part in shaping the first impression for all visitors, employees, and stakeholders. You’ll be the face of the organization – creating a welcoming, safe, and professional environment every single day. Job Description Key Responsibilities Greet and assist all visitors, employees, and contractors in a friendly, professional manner Manage reception desk operations, including phone and visitor enquiries Maintain cleanliness and presentation of the reception area. Manage security protocols including issuing visitor badges and monitoring access Coordinate mail and courier services Deliver high standards in line with both Cushman & Wakefield and Santos expectations What We’re Looking For Experience & Background Previous experience in Reception, Concierge, Customer Service, or Hospitality roles Experience in high-standard client or stakeholder-facing environments is highly regarded Skills & Attributes Confident, articulate, and professional communicator Strong MS Office skills, especially Outlook Organised, proactive, and able to manage multiple responsibilities High attention to detail and commitment to cleanliness and presentation Passion for providing outstanding customer service Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Working directly with the client. Work with a cohesive and collaborative team. Career development and a promote from within culture We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward them with a comprehensive employee benefits program. We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield”
