Location : Melbourne Term: Full Time opportunity, 6-month secondment Are you ready to take the next step in your career within Guild Insurance? We’re looking for a passionate and customer-focused Claims Service Specialist to join our lodgement team in Melbourne. In this role, you’ll be the first point of contact for new Property claims, providing exceptional service and setting the strategy for each claim. You’ll manage a portfolio of low complexity claims, ensuring efficient and effective outcomes aligned with our values and service standards. What you’ll be doing: Receive and triage new Property claims via phone, online, and email Set customer expectations and appoint panel service providers Manage claims proactively with a strong financial and customer focus Collaborate with internal stakeholders and contribute to process improvements Support team members and represent the claims department at internal and external functions What we’re looking for: Previous experience in general insurance claims, especially commercial property Strong customer service and communication skills Analytical thinking, attention to detail, and a collaborative mindset A commitment to compliance and continuous improvement A supportive and proactive team member that is adaptable and flexible Next steps Please make sure that you discuss your application with your current Manager so they are aware of your interest in this position Prepare your thoughts around why you are interested and how this role fits in with your career plan/goals Internal interviews will be held once internal campaign has closed Apply now to express your interest in this key role. Should you have any questions or if you’d like a copy of the position description, please feel free to contact Sandra via Teams or email at srouland@guildgroup.com.au Applications accepted until end of business Sunday 31 st August 2025.
