We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine. Opportunity Join a team that values precision, collaboration, and customer satisfaction. We’re on the lookout for an experienced Sales and Parts Interpreter to become a key player in our welcoming and supportive team at our Midvale Branch . As one of our Sales and Parts Interpreters, you will be responsible for accurately entering and coordinating sales orders and liaising with the sales team to communicate delivery timeline expectations for Normet customers. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering outstanding service to both internal and external customers. Why join us Full-time permanent position I Monday to Friday, 9am - 5pm I Plus Call Back Roster approx. once per month Training and professional development including access to global training programs Employee Benefits Program “Thrive” – providing you with perks, discounts and cash back incentives Employee Engagement Survey “We Care” – identifying what matters to you most and implementing action Tenure and Team Player Awards – recognising your accomplishments that align with our Company Values Employee Assistance Program – supporting you and your family members Supportive team culture and engaging work environment Annual remuneration review Free onsite parking and Uniforms provided Call Back Allowance Key responsibilities Customer Support & Sales : Provide accurate quotations, manage spare parts inquiries via hotline, and confirm sales orders promptly. Order & Procurement Management : Coordinate purchase authorisations, source non-genuine parts when needed, and ensure compliance with pricing and quality standards. Data Accuracy & Reporting : Monitor sales orders for pricing accuracy, follow up on outstanding orders, and complete business/back-order reports on time. System & Delivery Coordination : Use D365 tools to manage customer data, plan deliveries, and ensure DIFOT (Delivery In Full On Time) targets are met. Customer Engagement & Upselling : Communicate effectively to understand customer needs, recommend solutions, and identify upselling opportunities. Collaboration & Forecasting : Collaborate with management, workshop, and sales teams to forecast demand and support production planning. Production Oversight : Oversee production jobs, ensuring efficient workflow and operational accuracy by opening, monitoring, managing, and closing these tasks . What we’re looking for Proven experience in a Parts Interpreter or similar role, preferably with a heavy machine focus. Strong attention to detail and excellent communication skills Ability to work collaboratively in a team-focused environment Familiarity with inventory systems and order processing tools, proficiency in Microsoft Dynamics 365 is highly regarded Solid experience in the processing of purchase and sales orders A customer-first mindset and a proactive approach to problem-solving Ability to interpret spare parts manuals and drawings Availability to be part of the Call Back Roster Full working rights in Australia. The successful candidate must be able to successfully complete a pre-employment medical and obtain a National Police Clearance before commencement. Normet Normet is a world-leading, innovative technology company that defines the future of underground operations in mining, tunnelling, and civil engineering projects helping our partners increase safety, sustainability, and productivity. We believe our passionate team of 1,800 professionals in over 50 locations in 30 countries, are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences. Ready to take Next steps If you are you passionate and driven Parts Interpreter seeking an opportunity to join a growing Global OEM and become part of an industry-leading team, we would love to hear from you. We thank all applicants for their interest; however, only shortlisted candidates will be contacted. Come and share your courage to shine with us! www.normet.com Come and share your courage to shine with us!
