ABOUT THE BRANCH & TEAM The Enterprise Services Branch (the Branch) within the Enterprise Systems and Services Division (the Division) is responsible for driving whole of government ERP policy outcomes. The Branch provides advice to entities regarding the APS ERP approach, as well as guidance and support (including preparation, planning and implementation) to smaller entities uplifting their ERP systems. We are also responsible for the financial management, performance reporting, internal audit controls, and assurance for the Division. Over the next three years, the Division will undergo transformative change as APS entities, including the Department of Finance, determine their future ERP and transactional processing services. The Finance ERP Project is a department-wide initiative that represents a critical step in modernising operations. The project team brings deep expertise across project management, business analysis, data migration, and change management. By leveraging strong stakeholder engagement and disciplined change practices, the team ensures that corporate business areas are actively engaged in shaping requirements and prepared for the transition to new ERP processes. The key duties of the position include ABOUT THE OPPORTUNITY The Training and Support Officer is responsible for leading the development and delivery of training and user support programs within ICT and ERP uplift projects. This includes creating and implementing training strategies that ensure users are equipped to work with new systems and providing support to address user issues and ensure successful adoption. The role requires collaboration with project teams, business units, and external vendors to tailor training to the needs of different user groups, ensuring high-quality training outcomes. The officer will also track training effectiveness, providing feedback and recommendations for continuous improvement. Key responsibilities include but are not limited to: Training Program Leadership: Lead the design, development, and delivery of training programs for ICT and ERP system users, ensuring that training content is relevant, accessible, and aligned with project objectives. User Support and Troubleshooting: Provide high-quality ongoing support to users, addressing queries and troubleshooting issues related to ICT and ERP systems, ensuring smooth and efficient user adoption. Training Evaluation: Monitor and assess the effectiveness of training programs through feedback, tracking learning outcomes and adjusting strategies to ensure maximum impact. Stakeholder Engagement: Work closely with project teams, business units, and vendors to align training with the needs of the organization, incorporating feedback and ensuring training sessions meet project timelines. Documentation and Resources: Develop training materials, user guides, and other support resources that provide clear, actionable instructions for system users. Continuous Improvement: Actively seek and implement feedback from stakeholders and users, ensuring the training program evolves to meet changing needs and industry best practices. Training Administration: Oversee training schedules, track participation, and ensure that all employees complete required training in a timely manner. DETAILED VACANCY INFORMATION For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
