Job Description Key Responsibilities: Including but not limited to Deliver warm, personalised, and professional luxury service in line with Sofitel’s brand standards, particularly within Club Millésime. Personally engage with guests, including VIPs and long-stay visitors, to ensure their individual needs are anticipated and exceeded throughout their stay. Oversee and coordinate all aspects of Club Millésime operations, including food and beverage service, concierge support, guest check-ins/outs, and tailored butler-style services. Foster a culture of personalised service within the team, leading by example and mentoring staff to use initiative and discretion. Collaborate with Guest Relations and other departments to manage guest recognition programs, special occasions, and loyalty initiatives. Ensure accuracy and consistency in guest records, histories, preferences, and follow-up communication to enhance the guest experience across visits. Uphold high standards of cleanliness, presentation, and service quality through daily operations, audits, and continuous improvement programs. Maintain accurate financial processes including shift balancing, daily revenue summaries, cost control, and wage management in line with department budgets. Represent Club Millésime in relevant meetings, contributing insights on guest satisfaction, service enhancements, and operational performance.
