About the company At AC3, our purpose is to make technology real. As leaders in secure multi-cloud and managed services, we support over 50% of NSW State Government and 700 enterprise customers from offices in Sydney, Melbourne, and Auckland. We’re growing fast and we’re proud of our down-to-earth, high-trust culture. About the role As a Senior ServiceNow Engineer, you’ll play a hands-on role in technical delivery and consulting. This is primarily a senior engineer/developer role with strong customer skills — you’ll communicate effectively with both technical teams and customers, guiding solutions and ensuring high-quality delivery. The focus is on ITOM or SecOps modules, with strong scripting ability, particularly in ServiceNow integration scripting and REST API integrations. What you’ll do Design and implement ServiceNow solutions in ITOM or SecOps, including integrations via REST APIs or custom scripts. Contribute as technical / SME to support qualification, scoping, estimation, design, and architecture of new or existing opportunities and projects to ensure that they meet the business requirements, are well architected, cost effective, and deliverable. Maintain up-to-date solution lifecycle artefacts, SOPs, and delivery frameworks in line with sales and delivery guidelines. Act as a trusted advisor, participate in workshops and co-design exercises, and communicate effectively with customers. What you’ll bring 5 years’ experience as an end-to-end ServiceNow Consultant/Developer focused on ITOM or SecOps modules Strong scripting experience in ServiceNow, including integration scripting and REST API integrations Customer-facing consulting experience with excellent communication skills Experience in Managed Services Provider or Systems Integrator/Consulting environments Strong IT Service Management knowledge and SIAM operating model understanding Benefits $135,000 – $145,000 Super Bonus Allowances Perks like discounted lifestyle benefits, salary packaging, and half-day Fridays once a month Flexible hybrid work and genuine work/life balance Join one of Australia’s Best Places to Work with a tight-knit, supportive team Convenient CBD location Our culture – The AC3 Way People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way. The 3 simple elements of the AC3 Way are: Work Wise As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other. Work Humble As a team, we bring our authentic selves to the world of tech. It’s our down-to-earth, humble nature that makes us unique and easy to work with. Work Honest We’re here to do an honest day’s work, individually and as a team. We’re constantly looking for opportunities to take the initiative and implement practical solutions. We’d love for you to experience the AC3 way for yourself! Every position at AC3 will require to undergo a National Police Check.
