Come transform the future with us! What is a typical workday? Join Dragonfly as our IT Support Officer and play a key role in supporting our growth during an exciting period of expansion. We’re looking for someone technically skilled, proactive, and keen to grow and develop their IT career. If you're ready to strengthen your system administration skills in a fast-paced, evolving environment, we’d love to hear from you. About Dragonfly: Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia. About the Role: As the IT Support Officer, you’ll play a vital mid-level role in maintaining and improving our IT infrastructure across a growing national network. Reporting to the Head of Logistics Technology, you'll provide both Level 1 and Level 2 technical support, manage hardware and software setups, oversee user onboarding, and contribute to IT projects, including new Station launches and system rollouts. You’ll work closely with external suppliers, coordinate installations, support network infrastructure deployments . You will travel as needed to provide on-site support, conduct audits, resolve network connectivity issues, and assist operational teams. This role suits someone with a solid foundation in IT support who enjoys problem-solving, working autonomously, and collaborating with internal and international teams. Strong communication skills and a customer-first mindset are essential in this fast-paced, hands-on environment. Key Responsibilities: Order, install, and configure IT equipment, ensuring proper setup and ongoing functionality. Support the smooth onboarding of new team members. Maintain and troubleshoot users' computer equipment, software, and AV systems. Provide responsive Level 1 and Level 2 support via multiple channels, offering timely resolutions and technical advice. Resolve technical issues during standard working hours or after-hours as required. Support the platforms used by operations teams and assist with the deployment of technical projects. Travel as needed to perform audits, provide hands-on support, and assist with rollouts and implementations across locations. Install, configure, document and maintain networking equipment and infrastructure, including LAN and WAN. Perform remote network diagnostics and coordinate on-site visits for complex network issues. Utilise ticketing systems to raise and track service requests, ensuring best practices and identifying recurring issues. Manage and maintain equipment stock, make recommendations for hardware, and process purchase requests. Participate in cross-functional projects and collaborate with other business units, including the Canadian technology team and internal leadership. Deliver reports, KPIs, insights, and recommendations to the Head of Logistics Technology and other stakeholders. Demonstrate a strong customer service mindset and clear communication in all interactions, fostering trust with stakeholders. Maintain a proactive, solutions-focused attitude in all aspects of support and project work. Required Qualifications and Experience: 5 years’ experience in Level 1 & 2 IT support, with qualifications in IT Support, Computer Science, or a related field. Valid Driver’s License to travel to and from Stations when required. Experience with Microsoft 365, Active Directory, VPNs, LAN/WAN networking, WiFi systems and enterprise networking equipment. Hands-on experience with remote access tools, ticketing systems, antivirus software, and backup solutions. Experience with backup and recovery solutions. Hands-on experience with remote access software (e.g., TeamViewer) Strong diagnostic, troubleshooting, and problem-solving skills across hardware and software. Understanding of cybersecurity best practices. Excellent communication and stakeholder engagement skills, with a customer-focused and solutions-driven mindset. Basic programming or scripting abilities, particularly in Python, for task automation and system integration projects is highly desirable. Why Join Dragonfly Shipping? Competitive remuneration package. Enjoy a hybrid working environment. Dynamic team-oriented, supportive environment. Comprehensive training available to support your continuous growth and development. Opportunity to make a genuine impact and be a part of a rapidly growing Company. Are you a well organised, professional and curious IT Support Officer ready to make your next career move? Log in to your next opportunity - Apply Now! Sending packages should be simple. Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia. Welcome to Dragonfly.
