The Product division is accountable for the key activities of product design, pricing and underwriting of Auto & General’s insurance products. The Head of Product Risk & Governance is a critical leadership role responsible for establishing, embedding, and maturing the risk management framework and practices within this key division. Operating as the risk enabler for our "first line of defence”, this role leads a team of Line 1 Risk professionals supporting the identification, assessment, control, monitoring, and reporting of risks. This team will manage product relevant customer remediations and guide Line 1 in adherence with Auto & General's risk appetite, internal policies and APRA prudential standards. This role will proactively partner with all parts of the Product division to foster a strong risk culture, provide expert guidance on risk mitigation, and drive continuous improvement in all risk and governance related matters, including control effectiveness. What experience you’ll bring Tertiary qualification in a relevant discipline and/or equivalent relevant experience. 10 years’ senior leadership experience within the financial services industry, preferably in general insurance. Leadership and management experience commensurate with 4-5 years in a mid-senior level risk management role within a comparable organisation environment. Demonstrated ability to effectively lead, engage and develop others. Specific experience and associated understanding and knowledge of the current and emerging regulatory, commercial, technology and operational trends in Australia. Self-motivated with an ability to work autonomously to manage competing priorities. Ability to build and sustain effective relationships both internally and externally. Strong negotiation and influencing ability. Position Accountabilities Strategic Risk Management & Governance: Champion and embed the Three Lines of Defence model, leading the Risk and Control Self-Assessment (RCSA) process for Product, maintaining the divisional risk profile, and ensuring effective risk governance, including sound supplier management and business continuity planning. Risk Identification & Assessment: Partner with leaders in the Product division to proactively identify, assess, and aggregate emerging and strategic risks, providing expert analysis on the impact of business strategy, process, policy, and external changes on the division's risk profile and appetite. Incident & Issue management: Guide Line 1 business owners in their effective management and ownership of incidents and issues, while supporting the Chief Product Officer in overseeing all incident management activity in the division. Control Effectiveness & Improvement: Support Line 1 to define, monitor, and report on the effectiveness of Product controls, driving continuous improvement and aligning internal controls, detection, and response capabilities with the organisation's risk appetite. Compliance: Support the Product division's readiness for regulatory engagements (e.g., APRA reviews), regulatory change, collaboratively facilitate internal and external audits, and demonstrate unwavering compliance with all relevant prudential standards. Management of Actions: Drive the timely resolution of audit findings, regulatory observations, and internal risk assessment outcomes. Customer Remediation: Oversee the company’s customer remediation activity in compliance with Regulatory Guide 277. Stakeholder Engagement & Liaison: Serve as the primary Line 1 liaison for Product risk with Line 2 (Risk & Compliance) and Line 3 (Internal Audit), collaborating effectively with the Central Line 1 Risk team and supporting Business Unit Risk Forums. Risk Culture & Capability Uplift: Cultivate a strong risk culture within the Product division, identifying and leading risk capability uplift initiatives, and acting as a Subject Matter Expert (SME) on regulatory and industry compliance requirements to provide advice and education. Take all reasonable directions from leaders to comply with the organisation’s workplace health & safety (WHS) protocols. WHS is everyone’s responsibility. Location : Toowong - Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities. The benefits of working at A&G Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks. Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including: Personalised rewards and peer-to-peer recognition Exclusive discounts and savings across more than 600 top retailers A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way Work flexibility - with options to work from home two days per week. Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us - we’ve got learning and professional development opportunities to suit everyone. Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about. Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community Unlock job insights Salary match Number of applicants Skills match Insurance & Superannuation 1,001-5,000 employees Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money. Our range of general insurance products protects customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money. Our range of general insurance products protects customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. J-18808-Ljbffr
