About the Office of the Australian Information Commissioner Working with the Office of the Australian Information Commissioner (OAIC) will put you at the forefront of data protection and access to information regulation. As an independent statutory agency, the OAIC's work is of national significance and plays an important role in shaping Australia's information handling landscape across the economy - from government, digital platforms and the online environment, to health, finance and telecommunications. Our mission is to uphold and promote Australia's privacy and freedom of information laws. We are an agency within the Attorney-General Department's portfolio with responsibility for: privacy functions under the Privacy Act 1988 and the Digital ID Act 2024 freedom of information functions, in particular review of decisions made by agencies and ministers under the Freedom of Information Act 1982 SES leadership roles in the OAIC SES within the OAIC work as a united team, collaborating and supporting each other and staff in achieving outcomes for the Australian community, and ensuring the agency's success. You will demonstrate leadership that aligns with the values of the OAIC, which include: Modelling and championing the OAIC's Guiding Principles ('4 Pillars'): being proactive, proportionate, purpose-driven and people-focused Possessing integrity and demonstrating alignment with the APS Values: Impartial, Committed to service, Accountable, Respectful, Ethical and Stewardship Empowering staff to make decisions and supporting a shift to a more harm-focused regulatory approach for the OAIC that considers risk in a proportionate manner and is not risk averse Supporting OAIC's Commissioners to set the strategic direction of the OAIC, communicating that direction internally and externally, and leading your team to deliver on it. The key duties of the position include About The Role The General Manager, Privacy Case Management is a senior leader role responsible for overseeing the delivery of OAIC's individual privacy complaints casework in a way that directs resources efficiently and in line with regulatory priorities, and upholds the privacy rights of individuals. The General Manager will have recognised expertise in public administration and leadership, preferably in the context of overseeing statutory programs. You will need to strategically allocate resources to optimise efficiency and effectiveness, and engage with risk to achieve quality outcomes. The occupant will be accountable for the timeliness of OAIC's individual privacy complaints handling. The General Manager will be expert at managing complex and high volume workloads and possess a solid grasp on the principles of administrative law. Practice experience in privacy law, complaints management, casework and alternative dispute resolution will be highly regarded. Job Specific Capabilities, Skills & Experience We are seeking applications from candidates who have: Legal qualifications or extensive experience in policy and/or managing in a regulatory environment requiring an expert level understanding of legislation, or an ability to quickly obtain this knowledge Demonstrated experience in the proportionate management of resources to achieve effective and timely regulatory outcomes Exceptional leadership skills with the ability to inspire and guide teams, and a demonstrated commitment to developing and empowering staff Strong stakeholder engagement experience, including representing organisations externally High-level strategic skills Demonstrated experience in leading through change Experience in managing the development and implementation of organisational policies, programs and approaches to work In depth knowledge of the Privacy Act 1988 and related legislation or the demonstrated ability to quickly acquire this knowledge Ability to provide impartial and forthright advice to senior leaders, giving consideration to organisational and government priorities . Desirable: Extensive experience operating in a casework environment with a legislative basis Experience in complaint handling, alternative dispute resolution and investigation, or equivalents Legal, management or public administration qualifications (e.g., LLB/ MBA/MPA) SES Requirements The Secretaries' Charter of Leadership Behaviours sets out the behaviours expected from SES across the APS and apply to senior leadership roles in the OAIC. The behaviours build on the Integrated Leadership System and APS Leadership Capability Framework . This role is considered an Officer under the Work Health and Safety Act 2011 and is required to exercise due diligence in complying with the obligations under this Act.
