Position : Service Coordinator Location: Huntingdale, Victoria About the Company A global leader in pump and pumping systems manufacturing Produces over 17 million pumps annually 20,000 employees across more than 55 countries Focused on sustainability and innovative water technologies that improve quality of life Purpose of the Role Support the Oceania service delivery team (Australia & New Zealand) Coordinate service operations and ensure smooth communication with customers, technicians, and contractors Enhance customer experience through efficient support and trust-building Manage service contracts, quotes, orders, and scheduling Key Responsibilities Schedule technicians and coordinate onsite work Handle spare parts selection and ordering Respond to after-sales service calls Follow up on service orders and customer issues Organize training sessions and toolbox talks Proofread and prepare technical service reports Monitor and manage open service orders Communicate effectively with all stakeholders Skills & Experience Required 2 years in a similar service coordination/admin role (preferred) Strong team player, task-focused, and proactive Excellent communication (verbal & written) Experience in commercial/business support Familiarity with SAP CS, SAP CRM, and MS Office (preferred) Background in pump tech or similar industries (advantageous) Able to follow structured processes and contribute to projects Why Join? Values-driven international organization Positive team culture and work environment Career development and global training opportunities Competitive employee benefits
