6-Month Secondment Opportunity – Major Loss Claims Manager (Terri Scheer) Are you ready to take the next step in your career with one of Australia’s leading names in Landlord Insurance? At Suncorp, our Terri Scheer brand is recognised for excellence in the field. We’re currently seeking a Major Loss Claims Manager to join our dynamic team in Adelaide on a 6-month secondment. This is a fantastic opportunity to contribute to high-impact work while further developing your claims expertise in a fast-paced, customer-focused environment. What You’ll Be Doing Manage a diverse portfolio of high-value claims through all stages of the process Deliver empathetic, clear, and consistent communication to customers Liaise proactively with assessors, repairers, and suppliers to ensure smooth claim progression Apply effective conflict resolution strategies to minimise customer escalations Identify and support customers experiencing vulnerability Ensure claims are progressing toward positive outcomes through timely interventions What You’ll Bring Minimum 10 months’ experience as a Terri Scheer Claims Manager (essential) Strong empathy and a customer-first mindset, especially in complex situations High level of integrity and commitment to service excellence Excellent verbal communication and rapport-building skills Proficiency in computer systems and professional email communication Strong time management and attention to detail in a fast-paced environment This secondment offers a unique opportunity to deepen your experience in major loss claims while contributing to a team that values care, clarity, and customer impact.
