Job Description Each is proud to lead the Better Connect program – a transformative initiative delivering integrated, person-centred care across Central Queensland, Wide Bay, and the Sunshine Coast. Launched in 2024, Better Connect unites nine trusted community organisations (Each, Open Minds, Flourish, Stride, Refocus, Wellways, CQID, GWHC, and QuIHN) to simplify access to support and connect people with the right services—without the stress of navigating the system alone. 1FTE: Full-time ongoing position. Location: Rockhampton / Darumbal region. Salary: $51 - $54.39ph Super Not-for-Profit Salary Packaging up to $18,550 We’re looking for a dynamic individual to be the first point of contact for clients referred through the Head to Health Phone Line and other pathways. In this role, you’ll be a key player in guiding clients through a smooth and welcoming entry into our services, providing invaluable support on their journey to well-being. While this is not a traditional leadership role with direct reports, you’ll lead the care journey—coordinating support and collaborating across teams to ensure clients receive high-quality, person-centred care. Responsibilities include: Lead the way for clients : Provide direct engagement and brief interventions to ensure smooth transitions and aftercare. Collaborate : Work closely with internal teams and external partners to deliver comprehensive care. Support clients : Be their first contact and help them navigate their care journey, ensuring a welcoming experience at every step. Manage Care Processes : Oversee collaborative care planning, transitions between services, and aftercare. Strengthen Partnerships : Build relationships with local hub partners and the lived experience workforce to foster community-driven care. The ideal candidate will have: Experience : Extensive background in mental health and/or AOD settings, including knowledge of systems, legislation, and brief-intervention approaches. Strong leadership : You’ll take charge of client care and team coordination, ensuring clients receive the best possible outcomes. Community-focused : Experience working independently and as part of a care team in community-based recovery models. Collaboration Skills : Proven ability to engage and collaborate with diverse services and professionals in the mental health space.
