Full Time, Fixed Term Position (until 30 June 2026) $77,527pa Super Salary Packaging Located in Adelaide CBD The role of the Trauma Triage and Intake (TTI) Officer is to be the first response to 1800 phone and in-person enquiries for RASA’s trauma-specific services. The TTI officer will complete trauma triage, which involves first level screening, engagement, and specialised intake with new clients who contact any of the nominated programs. A bout RASA Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities. T o find out more about RASA go to rasa.org.au . Who we are lookin g for We are seeking a compassionate and highly skilled professional who can provide trauma-informed, first-response support with sensitivity and care. The ideal candidate will have strong assessment and engagement skills, enabling them to triage client needs effectively, provide clear information, and make warm, appropriate referrals to ensure clients feel safe and supported from their very first contact. To be successful in this role you will have: Tertiary qualifications: a degree (AQF level 7) in Social Work, Psychology, or Social Sciences OR a Diploma (AQF level 5) in Counselling, Community Services, Youth work, or Mental Health with demonstrated relevant experience Experience working with individuals dealing with the impact of trauma caused by abuse, violence, childhood trauma, neglect and crime Experience in provision of trauma informed services for clients with complex needs. It would be a bonus if you have: Experience in holistic screening, assessment, referral and advocacy, case management and crisis work in the community services sector. W hat you will be doing Provide holistic, trauma-informed and responsive frontline triage, intake, support and referral to clients seeking to access RASA services Coordinate and conduct initial telephone intake for individuals referred via agencies, internal staff and self-referrals Identify and respond to immediate client needs and safety issues in consultation with the Team Leader, Coordinator or Manager Facilitate access to services through intra- and inter-agency referral, liaison and provision of case management support Contribute to providing disability accessible and culturally responsive services. Work closely with the Coordinator and Team Leader to ensure timely allocation and prioritisation of cases For more informati on you can read the full Position Description . If this role is what you are looking for, we’d love to hear from you. Enquiries: Any enquiries can be addressed to Karena Jowsey on 08 8223 4566. This job ad will close on Monday, 8 September 2025 at 5pm.
