Description At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement . The Community Hubs and Parramatta Town Hall provides an exciting casual opportunity for you to join the City of Parramatta in setting a new benchmark for customer service delivery excellence for our community while working as part of a dynamic team. The Community Hubs are 7-day operations offering a wide range of unique experiences to people who live, work, study, visit and play in our area. About the Role As the Facility Support Officer you will deliver exceptional customer experience and contribute to the achievement of Council’s strategic objectives and vision for the City of Parramatta as Sydney’s Global City. You may work in various Community Hub locations and play a key role in customer service with the on-ground delivery of venue hire, programs and events within the facilities. Key Responsibilities: Provide high quality customer service, answer queries and assist customers in the use of Council community facilities. Ensure facilities are clean, tidy and presentable - setting them up and packing them down in alignment with the needs of the customer Arrange furniture, equipment and assist customers with logistics such as access to the venue, loading dock or other. Check daily booking registers and follow tasks to deliver exceptional customer service About You If you enjoy a role that has you on your feet rather than behind a desk, this may be the role for you! This is an opportunity to showcase your dedicated customer-service skills with the ability to trouble-shoot and think outside the box. To be successful in this role you must bring the following: A minimum of High School Certificate or equivalent Paid Working with Children Check (NSW) Strong attention to detail Capacity to maintain equipment and monitor consumable stock items Communicate appropriately with clients and colleagues Customer Service experience Demonstrated experience in facilities/venue care and preparation Demonstrated ability to carry out or troubleshoot minor maintenance tasks Ability to understand and follow EEO, WHS and ethical practice principles What’s On Offer This casual position is offering an attractive hourly rate from $32.22 plus 25% casual loading. In addition, City of Parramatta also offer excellent employee benefits which include: Central Parramatta location (Public transport at our door, discounted parking) Learning and development opportunities Health and wellbeing programs (Fitness Passport, Flu Shots and more) Want to know more? Further information regarding this unique opportunity can be found in the attached Position Description . How to apply? Candidates must apply online attaching a copy of your resume and cover letter outlining a time you delivered excellent customer service. As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A Paid Working with Children Check must be uploaded as part of your application Applications close 9pm Wednesday 3rd September 2024 and will not be accepted through any other medium. Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta . This position requires the preferred candidate to undergo a Criminal History Records check. This position requires the preferred candidate to undertake a Pre-Employment Medical Check, which also includes a Drug and Alcohol test. The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result. Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
