Employment Type: Temporary full-time opportunity until 30th June 2026 Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: DCS Clerk Grade 9/10 Salary Range : $129,464- $142,665 p.a. base salary dependent on experience plus Super Who we are: The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy. The opportunity We are now inviting applications for the opportunity of Senior Product Owner for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW. In this role you will be accountable for effective end to end management of digital products, including taking products from strategy, through to initial idea, implementation, support and continuous improvement to meet Organisational and NSW Government objectives. Day to day responsibilities: Manage and prioritise the product backlog to ensure alignment with business objectives and user needs, focusing on delivering maximum value. Plan and organise sprints, working with cross-functional teams to set goals, define timelines, and ensure timely delivery of high-quality increments. Refine and write clear, actionable user stories, collaborating with stakeholders and the development team to clarify requirements. Conduct customer research, gather feedback, and analyse trends to inform product decisions and ensure the product meets user needs. Lead and collaborate with the Agile development team, facilitating stand-ups, sprint reviews, and retrospectives, while driving continuous improvement. What you will bring to this role Demonstrated experience in managing product streams by defining and executing product vision, validating features, resolving issues, and prioritising inputs to support decision-making Demonstrated experience in managing product roadmaps based on customer insights to define user stories, acceptance criteria, and success metrics, ensuring customer-centric design and delivery. Experience in conducting research and stakeholder consultations to identify product enhancements and assess market trends, driving innovative ideas for high-performance product development and roadmaps Experience in developing and managing stakeholder relationships through effective communication, expectation management, and negotiation to ensure successful product and service delivery and achieve desired outcomes Experience in conducting analysis to identify issues and risks, recommending solutions, and escalating matters to ensure understanding and resolution. Essential requirements Relevant qualifications and/or experience in product related roles highly desired AI Statement The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. Salary Grade 09/10, with the base salary for this role starting at $120,859 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment, please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au. For enquiries relating to the role, please contact Ryan Ilijas via Ryan.Ilijas@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 09:59 am, 01st Sep 2025 Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
