Senior New Vehicle Sales Consultant - Berwick Mitsubishi At Berwick Mitsubishi, we’re not just in the business of selling cars, we’re in the business of creating exceptional customer experiences and turning aspirations into reality. As one of the largest and most awarded dealerships in the region, we pride ourselves on delivering outstanding vehicles backed by world-class service. Our team is driven, passionate, and committed to excellence, and now we’re looking for a Senior New Vehicle Sales Consultant to join us and play a key role in leading our continued success. About the Role As a Senior Sales Consultant, you’ll be more than just a sales professional, you’ll be a trusted advisor and leader within the team. With access to our state-of-the-art showroom and an exciting new vehicle lineup, you’ll guide customers through one of the most significant purchases of their lives while also taking on key operational responsibilities that keep the dealership running at a high standard. You’ll set the benchmark for customer engagement, support the Sales Manager in day-to-day operations, mentor junior staff, and ensure both sales results and dealership standards are consistently achieved. What You’ll Do Sales and Customer Service Build strong relationships with customers, understanding their needs and matching them with the right vehicle Lead customer introductions and assist in closing deals in the absence of the Sales Manager Handle customer escalations with professionalism, liaising with the GM/DP when required Champion customer satisfaction, contributing to high Google Reviews and CSI scores Operational and Functional Duties Maintain deep knowledge of our vehicles, accessories, and product updates (including MMAL bulletins and incentives) Oversee demo and showroom vehicle presentation including accessories, dress-up, cleanliness, fuel checks, and merchandising Monitor and manage yard operations including battery checks, yard starts, vehicle changes, and resolving yard issues Coordinate delivery schedules, working with detailers and the delivery team to ensure timely and seamless handovers Set up MMAL POS displays monthly and ensure the showroom display is maintained to brand standards Act as the dealership’s Code of Conduct Hero, promoting professionalism and compliance Support and train new and existing staff in systems, paperwork, and processes Ensure MMAL training compliance for all team members Assist with shopping centre activations, events, and online vehicle merchandising Develop and maintain a comprehensive video library for vehicle walkarounds, how-to guides, and product features Act as the dealership conduit for Nissan Finance when required Leadership and Team Contribution Mentor junior sales staff, sharing best practices and supporting their development Step in to lead sales operations when the Sales Manager is unavailable Actively support the New Car Manager and broader leadership team in driving dealership performance Key Result Areas Achieve and exceed personal sales KPIs Consistently deliver strong communication and customer service outcomes Drive customer loyalty through repeat business Maintain expert product and process knowledge What You Bring Minimum 2 years proven automotive sales experience (senior or leadership exposure highly regarded) Demonstrated success in achieving and exceeding sales targets Strong leadership qualities with the ability to mentor, coach, and support other team members Excellent communication and negotiation skills with a customer-first mindset A professional, detail-oriented approach to both sales and operational duties Adaptability, resilience, and a drive to continuously improve What We Offer An award-winning dealership selling over 300 new and used vehicles monthly Competitive salary package with uncapped commissions, your performance drives your income Ongoing professional development and training opportunities A supportive and high-performing team culture where your contributions are recognised Genuine opportunities for career growth within one of Melbourne’s fastest-growing automotive groups Ready to Accelerate Your Career? If you’re an experienced automotive professional looking to step into a senior role with both sales and operational responsibilities, we’d love to hear from you. Bring your expertise, energy, and ambition to Berwick Mitsubishi, and help us continue setting the benchmark for excellence in customer service and sales performance. Apply now by sending your resume and cover letter via the 'Apply' button. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Alyssa Jennings on , quoting Ref No. 1245583.
