Principal Policy Officer Location: McKell Office, Sydney, flexible working conditions (office presence 2-3 days per week required) Grade: Clerk Grade 11/12 Salary Range: $149,739 - $173,174 super Employment type : 5-month temporary secondment opportunity available from September 2025, full-time. Portfolio Policy – Digital, Data and Customer, Portfolio Policy and Cabinet About this role Are you passionate about shaping policies and programs that positively impact the lives of individuals and businesses in New South Wales? Are you a strategic and critical thinker, with strong organisational and people management skills, and have experience working on strategic public policy projects? About Us The Portfolio Policy – Digital, Data and Customer team is a central policy team within the Policy, Strategy and Governance branch, responsible for leading policy development and reform across a range of DCS policy areas This is a secondment opportunity to join our small, highly skilled team providing strategic policy advice to Ministers, the DCS Secretary and senior executives. In this role you will have the opportunity to gain exposure to senior decision-makers and play a role in shaping policy, strategy and legislation in the DCS Portfolio. About the role Reporting to the Director, Portfolio Policy - Digital, Data and Customer, you will lead a small, highly skilled team that is delivering high-profile, impactful policy initiatives. In this role you will lead your team to: Collaborate with and maintain strong working relationships with key internal and external stakeholders. Research and analyse policy issues to support evidence-based decision-making and advice. Manage Ministerial briefings, cabinet submissions and policy or strategic advice to senior executives. Deliver on a range of strategic policy projects and activities in the digital, data and customer space, potentially including strategy development for emerging technologies, ICT legislative reform, small business reforms, service delivery policy support and input to wider NSW government commitments around substance abuse, mental health, disability and priority cohorts. We are a collaborative and fun team - serious about the development and wellbeing of our team members. We practice flexible work practices including with hybrid work arrangements. About You We are looking for someone with the following skills and experience: People-management and leadership experience. Leadership of evidence-based public policy and/or strategic reform projects. Exceptional stakeholder management and negotiation skills, including the ability to consult broadly and manage conflicting perspectives. Strong organisational and project management skills, with the ability to manage multiple tasks effectively, meet deadlines and deliver high quality work. Excellent written and verbal communication skills with an eye for detail What we need from you: your up to date CV (5 pages max) and cover email, outlining how your skills and experience are relevant to the temporary position and why you want to work with us It will be assumed that you have already discussed your availability for this role with your current line manager before applying for this opportunity. For enquiries, please reach out to Nicky Beland at nicky.beland@customerservice.nsw.gov.au Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday, August 22nd, 2025 at 10:00 am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
