Broome is one of the most stunning places in Australia. It has magnificent beaches and a natural environment that boasts desirable lifestyles, active and dynamic cultural, sporting and social scenes, with all the features and benefits of a small town! At the Shire of Broome our people are fundamental to our success. We are focused on creating an inclusive workplace with the right people in the right roles, who are proactive, empowered and appropriately rewarded. We strive to be a workplace filled with employees who live and breathe our values of PEARLS (Proactive, for Everyone, Accountable, Respectful, Listening, Sustainable). Job Description About the Position: An excellent opportunity has arisen for an enthusiastic customer service superstar to join the Shire of Broome in the role of Customer Service Officer. To provide a consistently high level of customer service as the Shire’s first point of contact with external and internal customers taking into consideration the Shire of Broome’s Mission and Values, Code of Conduct and Customer Service Charter. A full position description can be found here: Customer Service - Position Description This is a permanent full-time position with an immediate start. Standard working hours Monday - Friday 7:45 am - 4:30 pm Rostered Day Off accruals. About You: Our ideal candidate will have a high level of customer service skills including the ability to deal with agitated and/or difficult customers, great interpersonal and communication both written and verbal skills. Proven ability to work under pressure, use initiative and be well organized. Great attention to detail and enjoy working in small teams. Friendly, happy, approachable and ready to deliver optimum customer service. Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly, give us a call to talk further. Our recruitment process considers both technical and cultural fit, and how our development program can support individuals to grow into roles. You may just be the right candidate for this or another position at the Shire of Broome. Desired Skills and Experience Benefits: Working for the Shire of Broome means you will enjoy: $60K - $68K base salary per annum (depending on relevant experience) In addition to base salary there are generous allowances $6214 Broome Location Allowance and employer matched superannuation. Leave entitlements well above industry minimums, including additional annual leave and monthly rostered days off - giving you every opportunity to enjoy that Broome lifestyle! Salary sacrifice options for rental assistance, mortgage interest and more. Family Membership to the Broome Recreation and Aquatic Centre. A comprehensive Wellness Program including discounts on local services such as Pilates and Yoga. An active and engaging social club. The Shire of Broome is an Equal Opportunity Employer. We embrace diversity and encourage applications from people of all backgrounds. How to Apply: If you are interested in applying for this position, please submit a cover letter and resume that best demonstrates your suitability for this position, as well as your ability to meet the requirements of the role. Job Applications are to be submitted through Shire’s website at https://www.broome.wa.gov.au/Council/Join-the-Shire-of-Broome-Team/Current-Vacancies For more information contact People and Culture on 08 9191 3456 or hr@broome.wa.gov.au . Application Deadline: Applications for this position are to be received no later than 4:00pm Tuesday 19 August 2025 The Shire of Broome reserves the right to close an advertisement early should a suitable pool of candidates be received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible. Canvassing of Councillors will disqualify.
