Second-in-Command (2IC) – Hairhouse Highpoint Location: Maribyrnong, VIC Work Type: Full Time Industry: Retail & Consumer Products – Beauty & Personal Care Salary: Competitive base bonuses staff discounts Start Date: Immediate start available Lead, inspire, and grow in a high-performance beauty retail store. Hairhouse Highpoint is looking for a passionate 2IC to support and drive success in one of our busiest locations. About Us Hairhouse is Australia’s leading destination for hair and beauty. With over 100 stores and salons nationwide, we’ve been helping Australians feel confident in their hair and beauty choices for over 30 years. Our Highpoint Shopping Centre location is one of our flagship stores, known for its fast pace, strong team culture, and premium customer experience. We’re now looking for an energetic and experienced Second-in-Command (2IC) to support the Store Manager and lead the team to even greater success. About the Role As the 2IC at Hairhouse Highpoint, you’ll: Support the Store Manager in leading daily operations, team development, and sales performance Deliver exceptional customer experiences through personalised consultations and expert advice Take ownership of store merchandising, stock control, and visual presentation Help manage team rosters, opening/closing duties, and customer escalations Coach and mentor team members, supporting product knowledge and customer service skills Step up to lead the store in the Manager’s absence Be a key part of a fun, high-performing team culture What We’re Looking For We’re after someone who: Has previous retail or beauty industry experience in a leadership or supervisor role (2IC or similar) Thrives in fast-paced, high-traffic retail environments Loves coaching others and leading by example Is results-driven and confident with KPI performance and store standards Has a genuine passion for hair, beauty, and customer service Brings strong communication, time management, and a team-first attitude What We Offer Career growth with clear pathways into Store Manager roles Ongoing leadership and beauty training Generous staff discounts on premium products and salon services Monthly incentives and rewards for performance A supportive team environment with national support and resources Flexible rosters to suit your lifestyle Ready to Take the Next Step in Your Career? If you're passionate about hair and beauty, love working in a fast-paced environment, and are ready to lead — apply now and join the Hairhouse Highpoint team! Click “Apply” now to submit your resume. We can’t wait to meet our next amazing 2IC.
