We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role purpose The key purpose of the Duty Manager is to ensure all centre functions including Retail, Operations, Guest Experience and Marketing continue to be delivered during late night trade, extended trade, public holidays and weekend periods. Being a part of the leadership team at the centre, the Duty Manager is responsible for ensuring major initiatives continue to progress 7 days a week in a seamless manner while managing emergency situations when required, the general up-keep of the centre, retailer and customer liaison, and the overall customer service in order to maximise centre presentation to maintain an exceptional customer experience. Key Accountabilities Operational Accountabilities Assist the Operations Manager in managing the security contract on weekends and extended trade periods to maintain a safe and secure site. Support safety through emergency management procedures, including operating emergency equipment and activating action plans, with escalation to leaders as needed. Act as Chief Warden on late night trade, extended trade, public holidays and weekend periods (ie. Duty Manager periods). Ensure optimal value for expenditure by supporting operational contracts. Ensure assets are presented to a high standard during weekends and extended trade periods through active leadership, contractor engagement, and team performance encouragement. Support awareness and understanding of the centre's risk register and associated risk treatment plans for high and medium risks. Address retailer feedback on operational issues escalating to leaders as required. Ensure the building is presented to the highest possible standard during Duty Manager periods. Foster positive relationships with internal and external stakeholders, including contractors, emergency services, local council, and internal staff, to enhance department performance. Ensure all centre functions, including Retail, Operations, Guest Experience, and Marketing, continue during late-night trade and weekends, reporting activities through the Duty Manager report. Maintain high-quality contract documentation by conducting monthly KPIs, creating action plans, and addressing any unmet items. Report as required and participate in contract renewal activities when opportunities arise. Assist the National Capital delivery teams in improving presentation standards through targeted capital and operating expenditure budgets programs and support the Operations Manager in delivering capital projects. Support annual essential safety measures obligations and certification, including the full function fire test program if required. Actively support compliance activities through tenancy inspections, site and compliance inspections, and documentation collation and filing as instructed. Support Environment Social and Governance initiatives at the centre. Assist with marketing activations, tenancy lease line management and guest experience activities as required in line with role hours. Key Role Relationships Operations Manager & Team Centre Team Contractors External Stakeholders Retailers Experience & Capabilities ESSENTIAL EXPERIENCE (what you have done) Experience in a role that includes exposure to retail, mixed-use assets, risk register, and H&SE requirements including first aid. Experience supporting safety measures, understanding warden responsibilities and confident with managing emergency situations. CRITICAL KNOWLEDGE (what you need to know) Demonstrated understanding of contractor management through the issuing, administration and retention of permits and general compliance. Demonstrated ability to engage with critical stakeholder relationships with internal and external key stakeholders (including contractors, emergency services, local council and internal staff) that impact the performance of the centre. Demonstrated understanding of administrative duties as required including writing performance and duty management reports. Ability to operate all emergency Management Control equipment on site including but not limited to EWIS, FIP, extinguishers, etc. CAPABILITIES (what you can do) Excellent communication skills to liaise effectively with retailers, contractors, and staff. Ability to oversee daily operations, including maintenance, security, and housekeeping, ensuring all areas are functioning efficiently. Strong customer service skills to address and resolve customer inquiries and complaints promptly. Proficiency in handling emergencies and unexpected situations, ensuring the safety and security of all occupants. Strong problem-solving abilities to quickly identify and resolve operational issues. Effective leadership skills to manage and motivate a diverse team, ensuring high performance and morale. Knowledge of local regulations and safety standards to ensure the shopping centre remains compliant. Basic understanding of budgeting and financial management to assist in controlling costs and optimising resources. PERSONAL ATTRIBUTES (who you are) You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: Respect: We listen to and acknowledge each other's views We have difficult conversations with care Integrity: We back our words with the right actions We do the right thing, no matter the situation Customer Focus: We nurture a genuine connection with our customers We consider customer needs when making decisions Collaboration: We invite the right people to the table We balance consensus with decisive actions Excellence: We always strive to improve We share our challenges and celebrate the wins Why Vicinity? Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes: Flexible working options Birthday leave & purchased additional leave $1,000 worth of VCX securities rewarded for eligible team members Internal mentoring program Generous Parental Leave We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: talent.acquisition@vicinity.com.au Phone: 61 3 7001 4000 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
