Duty Manager

The Continental Sorrento • Full-time • Sorrento, VIC, AU • 8h ago

Position: Duty Manager

Venue: The Continental Sorrento

About The Continental Sorrento

The Continental Sorrento is an iconic hospitality destination combining world-class dining, bars, events, and guest experiences. Our mission is to deliver exceptional service, create memorable moments, and uphold a culture of excellence, teamwork, and care.

Role Overview

As a Duty Manager, you are a key leader within our venue operations. You will oversee the day-to-day running of service periods, ensure the smooth delivery of guest experiences, and support staff to maintain the highest standards of professionalism and hospitality. Reporting to the Venue Manager, you act as the on-shift leader, problem-solver, and role model for our team.

Key Responsibilities

Operational Leadership
- Oversee the daily operations of the venue during your shift, ensuring service standards and procedures are consistently met.
- Monitor floor operations, bar service, and kitchen pass to ensure efficiency and guest satisfaction.
- Ensure compliance with RSA, licensing laws, WHS, and venue policies.
Team Management
- Lead, coach, and support FOH and BOH staff throughout service.
- Delegate responsibilities, set clear expectations, and hold staff accountable.
- Provide ongoing feedback and support staff development.
Guest Experience
- Ensure every guest receives a welcoming, attentive, and professional experience.
- Handle guest feedback, complaints, and escalations with professionalism and care.
- Anticipate guest needs and support the team in creating memorable moments.
Financial & Administrative Support
- Assist in managing tills, cash handling, and daily reconciliation.
- Support stock management, including ordering, receiving, and stocktaking.
- Contribute to controlling costs and driving revenue through upselling and efficient rostering.
Venue Standards & Culture
- Uphold cleanliness, presentation, and operational readiness across all areas.
- Lead by example in professionalism, work ethic, and adherence to venue policies.
- Promote and protect a positive team culture, where accountability, respect, and care are prioritised.

Skills & Attributes

Strong leadership, communication, and interpersonal skills.
Ability to remain calm under pressure and resolve issues quickly.
A hands-on approach with a strong focus on guest service.
High attention to detail and commitment to venue standards.
Proactive, reliable, and adaptable with strong problem-solving skills.

Qualifications & Requirements

Minimum 2 years experience in a supervisory or management role within hospitality.
Current RSA (Responsible Service of Alcohol) certification.
Knowledge of licensing laws, WHS regulations, and hospitality compliance.
Availability to work evenings, weekends, and public holidays.

What We Offer

The opportunity to be part of an iconic venue with a reputation for excellence.
A supportive and professional team environment.
Career development and training opportunities across multiple facets of hospitality.
Staff discounts and team benefits.