DESCRIPTION You will make an impact in the following ways: - Document customer inquiry information within appropriate Cummins systems - Quote repair using the Cummins Operating System. - Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone) - Resolve non-routine customer issues through understanding Cummins processes, systems and practices - Invoice all jobs for the Field Service and Power Gen departments upon completion of repairs. - Submit all types of Warranty Claims, including Goodwill. - Determining applicable coverages, account availability and payment terms - Escalate complex issues, providing documentation through process - Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient - Ad hoc participation in projects and pilot programs as they come up RESPONSIBILITIES To be successful in this role you will need the following: - Service and Parts programs experience - Strong written and verbal communication skills - Good understanding of both the Quickserve process and experience with Warranty processing - HHP/HD knowledge - Understanding of Service Dept processes - Personal commitment to HSE and leading an interdependent safety culture - Ability to manage external & internal key stake holders QUALIFICATIONS At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Additional Information: - Full Time / 38 Hours per week - Competitive Hourly Rate - Overtime as required - Penalty rates paid for all work above 38 hours - Standard Shift: Mon-Fri 07:00 - 15:00 Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2417972 Relocation Package No
