Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Team Leader 0.8FTE at The Open Door TSA Lead with Purpose. Make Real Change | Team Leader – Residential Case Management Services Are you a compassionate and strategic leader who thrives on guiding others to succeed? Do you believe in empowering teams to make a real difference in the lives of those experiencing homelessness and complex challenges? About the Role At The Salvation Army, we believe in people—regardless of their past or present circumstances. As the Team Leader – Residential Case Management Services , you won’t just support individuals in need—you’ll lead a team of dedicated professionals who are committed to providing life-changing support across our Melbourne Metro residential services. This is your opportunity to step into a meaningful leadership role—where your guidance, expertise, and values will shape the work of others, strengthen service delivery, and create lasting impact. About You You’re an experienced and mission-focused leader who knows that effective social impact starts with strong, well-supported teams. You bring deep understanding of trauma-informed care, homelessness, and person-centred practice. With an eye for operational excellence and a heart for people, you lead with integrity, resilience, and emotional intelligence. Reporting to the Program Manager, this is a permanent part-time position, 30.4 hours per week, based in The Open Door, North Melbourne, VIC as part of the Flagstaff and The Open Door team . Participation in an on-call roster is required. Compensation is in accordance with SCHADS Award Level 6. You will successfully Lead, coach, and mentor a team of Case Managers to deliver trauma-informed, strengths-based care to residents across multiple sites Champion best practice and drive service quality aligned with national frameworks and TSA standards Create a supportive, high-performing team culture through supervision, reflective practice, professional development, and well being support Collaborate with internal and external stakeholders to enhance outcomes for clients with complex and intersecting needs Oversee service operations, including compliance, reporting, and risk management processes You will have A relevant degree in Social Work, Psychology, or related field Proven experience leading teams in the human services or homelessness sector Strong knowledge of trauma, homelessness, and systemic disadvantage A commitment to justice, inclusion, and client-centred care Exceptional interpersonal, organisational, and leadership skills A valid VIC Driver’s Licence and Employee Working with Children's Check Why Work With Us? Salary packaging benefits of up to $15,900 $2,650 meal and entertainment Generous Paid Parental Leave entitlements Health and well being initiatives, including Employee Assistance Program Ongoing training, leadership development, and career growth opportunities Work in a values-driven organisation making a tangible difference in people’s lives Enquiries To request for a copy of the Position Description please contact Nirmal Thakuri at nirmal.thakuri@salvationarmy.org.au, for any further information on the role please contact Amanda Stokes - Program Services Manager at Amanda.Stokes@salvationarmy.org.au Lead with Impact. Help Build Hope. Join The Salvation Army and play a key leadership role in shaping a stronger, more just community. If you're ready to lead with heart and drive positive change—we want to hear from you. Apply now and make your next leadership role one that truly matters. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
