End User Support Engineer | Canberra | 6-Month Contract Cleared Recruitment is partnering with a leading IT advisory delivering secure, high-quality end-user and infrastructure support services to Federal Government clients. We're seeking an experienced Tech Bar / Onsite End User Support Engineer for a 6-month contract starting September , based in Canberra . About the Role You will provide Level 2 onsite support across a range of hardware, software, and network issues. This role involves diagnosing and resolving technical incidents, supporting end-user devices, and maintaining a high level of customer service while ensuring technical standards are met. Key Responsibilities Diagnose, troubleshoot, and resolve Level 2 incidents and requests across hardware, software, and network issues. Document all interactions, solutions, and outcomes in the ITSM ticketing system (ServiceNow) . Escalate complex problems to Level 3 teams following established protocols. Contribute to the internal knowledge base by documenting fixes for recurring issues. Build, patch, and support end-user devices (laptops, mobiles, printers/MFDs, and video conferencing). Perform patching of laptops, desktops, and user applications. Technical Expertise Proficient in troubleshooting network, hardware, and software issues. Hands-on experience with Active Directory / EntraID and Windows 11 environments. Experience supporting and repairing hardware, including printers, laptops, and Apple devices . Familiarity with desktop patching and device lifecycle management. Previous experience with ITSM tools (ServiceNow preferred) . What We're Looking For Proven background in end-user support or desktop support roles within enterprise or government environments. NV1 or higher security clearance (mandatory). Ability to work on-site in Canberra. Strong communication and problem-solving skills with a customer-focused approach. Interested? If you're available from September and meet the above criteria, contact Daniel on 0424 906 007 or email . At Cleared Recruitment, we provide tailored recruitment solutions for individuals seeking their next opportunity and organisations searching for talent across Defence, Intelligence, and National Security .
