Job Description This position reports to the Director, Expert Services, Customer Excellence Group and leads a team of Technical Consultants focussed on the delivery of Technology Workflow solutions for customers across APAC. Preferred Location Sydney, Melbourne or Singapore. What You Get to Do in This Role Lead a team of 8–12 Technical Consultants, fostering growth, enablement, and professional development. Champion customer transformation, ensuring solutions align with business goals and drive measurable outcomes. Guide a customer down a prescriptive solution design and own key technical implementation decision points. Provide strategic and technical leadership to customers, partners, and internal teams. Drive a culture of collaboration, knowledge sharing, and continuous learning within the team. Coordinate work across regional and global teams to ensure alignment and effective delivery. Support business development efforts, including pre-sales, scoping, and proposal development. Partner with internal teams—Product, Sales, Enablement—to align strategy with broader ServiceNow objectives. Develop and refine service offerings, best practices, methodology artefacts and thought leadership. Key Performance Measurements Team productivity/utilization and delivery readiness. Customer satisfaction scores and project impact. Talent development and team growth. Readiness and capability building within the team. Driving innovation and adoption in ServiceNow deployments. Cross-geo collaboration effectiveness. A transformation mindset, focused on delivering long-term business impact. Strong communication skills, with the ability to simplify complex concepts. Passion for driving innovation and continuous improvement. Ability to foster collaboration within a diverse, global team. Additional Information Travel requirements will vary based on business needs. ServiceNow is an Equal Opportunity Employer, committed to building an inclusive and diverse workplace. We offer professional development, mentorship, and career growth opportunities. Benefits include health and wellness programs, remote work flexibility, and employee resource groups.
