Mercedes-Benz Berwick is proud to be the most awarded Mercedes-Benz dealership in Australia. It has received multiple accolades, including consecutive titles as Metro Retailer of the Year and the Circle of Excellence for 2020, 2021, 2022, 2023, and 2024, along with recognition as the Transformation Champion. Part of Patterson Cheney, AIA 203, 2024, &2025 Employer of the year! To continue our success, Mercedes-Benz Berwick is now seeking a Warranty Manager. In this position, you will lead the warranty operations and work closely with our service and parts departments to ensure all warranty claims are processed accurately and efficiently. You will also have a Warranty Administrator reporting directly to you, providing support in the warranty processes. Key Responsibilities : Oversee the warranty claims process, ensuring accurate documentation and submissions. Manage the performance and development of the Warranty Administrator to enhance team efficiency. Collaborate with service advisors, technicians, and the parts department to gather necessary information for warranty claims. Monitor warranty claim status and ensure timely resolutions by following up with relevant parties. Maintain detailed records of warranty claims, including approvals, rejections, and reimbursements. Provide guidance and support to customers with warranty-related inquiries, ensuring prompt and professional assistance. Develop and implement efficient warranty processes and procedures. Stay updated on Mercedes-Benz's latest warranty policies and procedures. Who We Are Looking For: Previous experience in a dealership warranty manager, ideally in a luxury brand. Strong leadership skills and the ability to mentor and develop a warranty team, including the Warranty Administrator. Excellent organisational and time management skills. Strong attention to detail and accuracy in all tasks. Exceptional communication and interpersonal skills. Proficiency in using computer systems and software for warranty processing. Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously. Knowledge of Mercedes-Benz vehicles and warranty policies is a significant advantage. What We Offer: A competitive salary package with incentives, negotiable based on experience. An opportunity to work at the most awarded Mercedes-Benz dealership in Victoria. A chance to lead a dynamic and supportive team working with a luxury brand. Ongoing training and development opportunities to enhance your skills and knowledge. Employee discounts on vehicle purchases, servicing, and parts. A friendly and inclusive work environment. How to Apply: Please attach your resume, which will be directed to our Talent Acquisition Specialist. The successful applicant will be required to undergo a National Police Check. Mercedes-Benz Berwick, part of the Patterson Cheney Group, has been serving customers since 1915, with over 850 employees dedicated to exceptional customer service. We are an equal opportunity employer and welcome qualified candidates of any gender, race, religion, or age with full rights to work in Australia. Agency candidates will not be considered.
