About Us: Intuitive Health is a consultancy that specialises in medical centre development and operations. Intuitive Health has the experience of establishing over a dozen ‘greenfield’ medical centres as well as operating very large practices with over 15 full time equivalent doctors. About the Role: Intuitive Health is seeking an Operations Analyst to drive innovation, efficiency, and compliance in our medical centre network. You will examine and improve organisational structures, workflows, and processes to enhance patient access, service quality, and overall performance. This role blends strategic thinking, hands-on problem solving, and stakeholder collaboration in a fast-evolving healthcare environment. Key Responsibilities: Work with management, pharmacists, doctors, allied health providers, and other partners to define strategic initiatives and operational targets for medical centres. Align improvement initiatives with patient service objectives, financial performance, and client business growth priorities. Analyse operational, administrative, leasing, and clinical workflows to identify inefficiencies and areas for improvement. Apply structured change management principles to guide improvements in practice operations, recruitment processes, and stakeholder collaboration. Review the effectiveness of current business processes, technology platforms, marketing and social media activities, and staff utilisation. Gather and assess performance data from HubSpot CRM, QLIK, Best Practice, and other systems used for operational, financial, and marketing reporting. Prepare evidence-based recommendations that address operational challenges, improve service delivery, and enhance financial outcomes. Present proposals to management and clients with clear rationale, risk considerations, and implementation strategies. Develop business cases for operational changes, including benefits, cost implications, and resource requirements, supported by financial modelling where applicable. Introduce new systems, tools, or process changes that support innovation in practice management, leasing strategies, and patient engagement. Coordinate the roll-out of approved changes, ensuring integration into day-to-day operations and client workflows. Monitor post-implementation results, measuring performance against agreed targets and refining processes as necessary. Deliver targeted training and coaching to support capability development among staff, clinicians, and stakeholders. Promote adoption of improved tools, procedures, and performance standards across all aspects of medical centre operations. Qualifications/Skills/Experience Requirements: To be successful in this role, candidates must demonstrate the following: A bachelor’s degree in Business, Operations Management or higher qualification, or a related discipline. 1–2 years of experience in operations, process improvement, or organisational change. Strong analytical skills for assessing organisational structures, workflows, and business processes. Expertise in process improvement and organisational change within healthcare operations. Proficiency with CRM, project management, and performance analysis tools (HubSpot preferred). Excellent problem-solving, communication, and facilitation skills for multi-stakeholder environments. Awareness of compliance requirements relevant to healthcare operations and service delivery. Why Join Us? At Intuitive Health, you’ll be part of a collaborative team that values innovation, data-driven decision-making, and sustainable growth. You’ll have the opportunity to make a real difference in how healthcare services are delivered and experienced.
