At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong. Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions. We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be. About the role and where you will be working: Be the professional first point of contact for the Property Section within our Assets & Infrastructure Team. Your key role will be ensuring all service requests, work orders, and fleet/property administration are managed promptly, accurately, and in line with our Service Level Agreements, while maintaining excellent customer communication. This position is based in Rivervale with the flexibility to work from home up to 2 days per week. This position is Permanent full time with potential for part time options. We’ll also be asking you to: Receive, log, triage, and manage the end-to-end lifecycle of work orders—including prioritisation, escalation, and closure. Develop and maintain spreadsheets and dashboards to monitor high-priority and critical maintenance tasks and deliver actionable insights. Assist with planning, scheduling, and administrating preventative maintenance programs. Create purchase orders, obtain quotes, and follow up to ensure timely, cost-effective outcomes. Collaborate effectively with managers, tradespeople, internal teams, and external vendors to coordinate workflow and resolve issues. Investigate overdue work orders, determine root causes, and propose process improvements to boost operational efficiency. Perform additional administrative tasks as assigned by the Team Leader or General Manager. Provide exceptional customer service and maintain confidence in communications with both management and trades About you: You are proactive, detail-oriented, and compassionate—someone who: Listens deeply and communicates with curiosity, kindness, and empathy. Acts with integrity, constantly seeks improvements, and doesn’t back down in the face of challenges. Collaborates seamlessly as one team, working toward shared goals with open communication. Your values resonate with SCCWA's purpose to help people live extraordinary lives, every day, in connected and caring communities To be considered for this role, you’ll need: Demonstrated experience in building, property, or facilities maintenance, or a solid background in operational environments. Working with us: At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits: Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits. Corporate Health Insurance with HBF Free employee assistance program A diverse range of services which allows professional development and growth Paid Parental Leave Annual leave starting at 4 weeks (full time) Carers/personal leave Service Awards for long standing employees Flexible working environment How to apply: To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability. Kindly note, if your application progresses to an interview, we’ll be asking for: National Police Clearance - current within 6 months (or evidence of application) A completed pre-employment health questionnaire About us: Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness. Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio. Our promise to our clients, residents and each other is to enable extraordinary because we; Listen, Act, Do not give up, Work as one. Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group. Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.
