Introduction As our Service Designer , you’ll lead the development of customer journey maps, future-state experiences, and service blueprints that make a real difference. You’ll partner closely with our Product, Operations, Technology, and Experience teams to deliver innovative, intuitive, and effective solutions that align with our transformation vision and business objectives. You’ll bring a sharp eye for detail, a deep understanding of design thinking, and a passion for improving lives through smarter, more seamless experiences. What You’ll Do Lead end-to-end customer journey mapping and service blueprinting projects that highlight pain points and uncover real opportunities. Champion user-centred design principles , ensuring every decision is informed by insight, research, and empathy. Facilitate workshops , interviews, and focus groups with a diverse range of stakeholders. Analyse data from multiple sources, from sticky notes to spreadsheets and translate findings into actionable design strategies . Present solutions and recommendations to leadership that inspire alignment and drive impact. Mentor and coach others, building design thinking capability across the organisation. Collaborate with cross-functional teams to ensure seamless implementation of experience improvements. Description About You You’re a natural storyteller, strategic thinker, and empathetic listener . You’re energised by solving complex problems and seeing your designs improve the day-to-day lives of real people. You bring 3 years’ experience in service design, UX design, or customer experience. You’ve led end-to-end design projects across journeys, touchpoints, and channels. You’re fluent in tools like Miro , Mural , and customer research platforms. You’re confident facilitating workshops and working in agile environments . You’re comfortable with qualitative and quantitative data and know how to translate it into insight. You thrive on collaboration, and your communication style works just as well in a boardroom as it does in a brainstorming session. We’re a purpose-led organisation that values diversity, equity, and inclusion in everything we do. We celebrate different perspectives and believe our best work comes from diverse teams united by shared values. You’ll be supported, challenged, and empowered to grow, professionally and personally. You’ll also enjoy: A flexible, hybrid work environment that fits your lifestyle Learning and development opportunities tailored to you An inclusive culture where your voice matters Opportunities to shape real change for members and communities If you're excited by the idea of creating intuitive, meaningful experiences that improve lives, and you want to work somewhere that genuinely values your unique talents we’d love to hear from you. Apply now and bring your bold ideas, curious mind, and creative spirit to a team were design drives transformation . Please note that employment at LeavePlus is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. LeavePlus is proud to be an Equal Employment Opportunity Employer.
