Reason Group is seeking strategic and experienced Senior Solution Architects ( Permanent role ) with hands-on expertise in ServiceNow to join our growing team. This role is ideal for someone ready to shape modern, scalable platforms that deliver impact across government and complex public sector environments. As a Senior ServiceNow Solution Architect, you will collaborate with Reason Group’s delivery teams and clients to design and implement innovative, future-ready solutions across transformation programs. Your role will be crucial in ensuring our platforms are well-integrated, secure, and aligned with client needs, while supporting pre-sales, stakeholder engagement, and technical leadership. Key Responsibilities Solution Architecture & Design: Architect scalable ServiceNow solutions across CSM, PSDS, HRSD, and custom applications. Lead the migration of legacy systems (e.g., Temenos Journey Manager) to ServiceNow, utilizing OOTB forms and case management. Define integration strategies with enterprise platforms including Azure, Microsoft 365, and external APIs. Drive and enforce design principles across the delivery team. Stakeholder Engagement: Collaborate with business units, delivery teams, and security architects to ensure alignment with enterprise architecture and cyber standards. Translate business requirements into technical specifications and solution blueprints. Implementation & Governance: Guide configuration, development, and deployment of ServiceNow modules using Agile and DevOps practices. Maintain architectural documentation, including current and future state diagrams. Support platform upgrades, release planning, and roadmap development. Develop re-usable artefacts and best practices for ServiceNow implementation. Innovation & Enablement: Evaluate new ServiceNow features (e.g., Now Assist, AIOps, HealthScan) and recommend adoption strategies. Oversee technical qualification and provide solution designs in presales activities. Guide the development of technical proposals and presentations. Represent the company as a ServiceNow expert in industry and partner meetings. What makes you a great fit? 8 years of experience in enterprise IT architecture, with 4 years in ServiceNow solution design and implementation. Expertise in PSDS, CSM, ITSM, ITOM, CMDB, CSDM, and Service Mapping. Experience with ServiceNow integrations, API design, and data migration strategies. Strong understanding of security, identity management, and compliance frameworks (e.g., PSPF, ISM). Familiarity with public sector digital transformation and case management workflows. Why join us? Reason Group values career advancement, unique skills, collaboration, and a can-do attitude to deliver value daily. Benefits include: Opportunities to work on meaningful projects with great people. A people-first culture emphasizing well-being, fun, and happiness. Being part of a growing Australian technology business. An innovative workplace encouraging ownership, creativity, and impact. An inclusive environment celebrating diversity and belonging. Professional development and mentorship opportunities. Competitive rewards based on performance. About Reason Group Reason Group is an Australian business specializing in digital government solutions, committed to making government easier for service providers and recipients. We offer end-to-end capabilities, strategic advisory, and digital delivery services to support government reforms and social outcomes. J-18808-Ljbffr
