Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Clarence Human Resources Professional | Counsellor & Psychotherapist | Professional Coach If you’re a strategic thinker who can balance sales, service, and operations with ease — we want to hear from you. Clarence is looking for our next Head of Sales and Operationsto lead across our Melbourne sites. This is your opportunity to shape a thriving professional workspace, elevate member experience, and drive sustainable business growth. Why Clarence? Clarence is a unique shared office environment tailored for lawyers and professionals. We’re more than just a workspace – we’re a thriving network. With premium locations, a values-driven culture, and a commitment to quality, we help our members succeed. About the Role As the Head of Sales and Operations for Melbourne, you’ll play a critical role in leading the sales process, managing daily operations, and shaping the resourcing strategy across our Melbourne offices. You’ll be responsible for financial performance, member experience, team leadership, and operational excellence. Your Key Responsibilities Operational Leadership Lead and support location managers and team leaders to deliver smooth and efficient operations Execute business plans aligned with company goals Foster strong relationships with members and internal stakeholders Identify and implement improvements in service delivery and performance Business Development & Sales Drive occupancy and revenue through strategic sales initiatives Leverage your industry network to generate business opportunities Lead marketing and promotional efforts to strengthen market position Maintain strong awareness of competitor landscape and market trends Lead, train, and develop a high-performing member services team Oversee recruitment, onboarding, rosters, and leave planning Model and promote a positive, values-driven workplace culture Ensure performance and growth conversations are regular and constructive Manage location-level P&Ls, ensuring accurate revenue capture across services Oversee member invoicing, service alignment, and financial reporting Supervise discretionary spending and drive efficiency in supplier coordination What You’ll Bring 5 years’ experience in operations, serviced offices, or a client-facing leadership role Proven ability to lead teams and drive business growth Background in professional services, hotels, or flexible workspace preferred Exceptional communication, organisation, and time management skills Eye for detail and a passion for delivering premium service A confident, adaptable, people-first leader Qualifications in Business, Management or Administration are a bonus, but not essential. Apply Now with your resume and a brief cover letter outlining your leadership and sales experience. Seniority level Seniority level Executive Employment type Employment type Full-time Job function Job function Sales and Business Development Referrals increase your chances of interviewing at Clarence by 2x Get notified about new Head of Sales jobs in Melbourne, Victoria, Australia . 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