Informations générales Service de rattachement Partout dans le monde, grâce aux solutions innovantes conçues et fabriquées par ses équipes, Sagemcom permet au plus grand nombre d'accéder au haut débit Internet, aux divertissements, et à une énergie maîtrisée. Entreprise à mission depuis 2022, Sagemcom est leader technologique dans le monde des télécoms et de l'énergie, et ses équipes s'engagent chaque jour à fournir des solutions sur mesure et responsables, adaptées aux besoins de leurs clients opérateurs télécom et utilities. Aujourd'hui, notre Groupe est : • Numéro 1 mondial des solutions haut débit (box internet et services logiciels associés) • Leader technologique des solutions audio-vidéo (hubs vidéo 4K et Video SoundBox™ ) • Leader européen des solutions smart-grid (comptage communicant, réseaux intelligents, électrification rurale, IoT) En 2024, Sagemcom a réalisé un chiffre d'affaires de 2.3 milliards d'euros, et s'appuie sur 6 500 collaborateurs répartis dans plus de 50 pays. Intégrer le groupe Sagemcom, c'est rejoindre un groupe de dimension internationale, où vous pourrez chaque jour relever de nouveaux défis. Si le travail en équipe, l'agilité, la créativité et les nouvelles technologies vous intéressent, rejoignez l'aventure ! » Référence 2025-1549 Titre du poste On-site support Engineer H/F Contrat VIE Description de l'équipe The on-site support engineer is the primary technical resources for R&D interface with our customers worldwide. As part of the R&D, the on-site support Engineer will be in a customer facing role during the whole product lifecycle. Pre-sales, demos, acceptance phases, deployment support, post launch maintenance. This requires presentation of detailed product and technical knowledge to the customer, and imparting a deep understanding of customer's technical requirements to internal teams. The position is located in Sydney, with some regular travels required in Australia (Melbourne…). Targeted products are new generation of Internet Access wireless Routers for major Australian operators. Description de la mission Responsibilities include: - Analysis and answer during RFI, RFP, RFQ from local operators. - Interfacing customer and R&D to properly understand the customer needs and our compliancy to those. - Provide pre-sales support including demos, lab evaluations, presentations - Preparation and summary of local interactions with customers: meetings, conf-calls - Participating and summarizing results of customer interoperability and acceptance testing - Ownership of customer issues from reporting to resolution, including lab replication and validation of fixes - On-site support to screen/filter real/false issues coming back from the field after product commercial launch. - Documentation and clear communication of customer and project requirements to internal Product and Development teams - Build and maintain good relations with customers Profil recherché : Education: Engineering degree in Computer Science, with a specialization in Telecommunications. Technical Skills & Experience: Hands-on experience in engineering or technical roles, with expertise in one or more of the following areas: IP Networking: IPv4/IPv6, GRE, L2–L4 QoS, Multicast, VPN WAN Access Technologies: A/VDSL, DOCSIS, G/EPON, 10G-PON, LTE/5G Voice Technologies: SIP, MGCP/NCS, PacketCable Wired LAN: Ethernet, MoCA, G.hn, PLC Wireless LAN & IoT: Wi-Fi, Mesh networks, Zigbee, Bluetooth Device Management Protocols: TR-069 / TR-181, USP, SNMP Languages: Fluent in English, both spoken and written. Soft Skills: Strong interest in technology and solving complex technical problems Excellent interpersonal and communication skills (both written and verbal), with the ability to communicate across technical and non-technical audiences Team player with a proactive and self-motivated mindset Able to work effectively in an international, multicultural environment Strong analytical and synthesis abilities Sagemcom est une entreprise handi-accueillante. Ce que vous trouverez chez Sagemcom : / Localisation du poste Océanie, Australie, Sydney
