Engage directly with banking and financial services (BFS) clients to lead and facilitate workshops, define solution scope, and gather detailed business and functional requirements Collaborate with stakeholders across business, technology, and operations to define end-to-end payment journeys and pricing logic for banking and financial products Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements Secondary: Capture and document the banking product definition and the pricing configuration rules Analyse and model the payments value chain, including orchestration, clearing and settlement processes Support the design and implementation of system interfaces and API integrations aligned to payment schemes Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team Contribute to continuous improvement initiatives related to tooling, methodology and knowledge sharing Key Skills and experience Strong knowledge in banking and financial products, payment processing and digital banking Practical experience in pricing and deal management system with hands-on implementation on either legacy or next-gen platforms Understanding of the end-to-end journey of the implementation and fulfilment of banking products Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications Familiarity with ISO 20022 messaging standards and the application in payment platforms Understanding of domestic or international payment systems (e.g., NPP, BECS DE, BPAY, HVCS, and SWIFT cross-border) Knowledge of interchange and scheme fees Location(s): Australia Remote Key duties and responsibilities Primary: Engage directly with banking and financial services (BFS) clients to lead and facilitate workshops, define solution scope, and gather detailed business and functional requirements Collaborate with stakeholders across business, technology, and operations to define end-to-end payment journeys and pricing logic for banking and financial products Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements Secondary: Capture and document the banking product definition and the pricing configuration rules Analyse and model the payments value chain, including orchestration, clearing and settlement processes Support the design and implementation of system interfaces and API integrations aligned to payment schemes Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team Contribute to continuous improvement initiatives related to tooling, methodology and knowledge sharing Key Skills and experience Strong knowledge in banking and financial products, payment processing and digital banking Practical experience in pricing and deal management system with hands-on implementation on either legacy or next-gen platforms Understanding of the end-to-end journey of the implementation and fulfilment of banking products Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications Desirable Familiarity with ISO 20022 messaging standards and the application in payment platforms Understanding of domestic or international payment systems (e.g., NPP, BECS DE, BPAY, HVCS, and SWIFT cross-border) Knowledge of interchange and scheme fees Location(s): Australia Remote Get in Touch Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match. About Us CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations , representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? Learn more CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender IdentityEmployer.CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at 1 (402) 431-7440 or email us at accommodations@csgi.com . CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. For the EEO it's the Law posting, click HERE . J-18808-Ljbffr
