An opportunity exists for a driven and customer focused applicant to join our Equipment team in for a 12/14 month parental leave cover. Reporting to the Service Manager, this role will be primarily responsible for providing a high standard of customer service to all service customers, as the initial contact for the equipment service business to support the day to day operations of the service centre. What will you do? Be the first point of contact for all Service calls Establish and maintain excellent business relationships with clients, dealers and Toro colleagues Manage incoming service request calls and gather information to enable service teams to carry out works Provide proactive follow up calls to customers after the delivery of machines or completion of work orders Prepare customer quotes for service works in consultation with Service managers Ensure work orders are completed, updated and correlated with technician times Process completed purchase orders and invoice completed job cards into systems when required Accept and adhere to all WHSE responsibilities, policies, procedures and safe work practices related to the position Perform additional administrative duties as required What do you need? Strong customer service skills and a customer first focus Polite and professional phone manner Experience in an administrative support role Knowledge and experience in dealing with end users Strong interpersonal and communication skills with the ability to establish effective business relationships with internal and external customers Strong computer literacy, in particular, experience in Microsoft applications Experience in use of ServiceMax and SAP Highly organised and demonstrates a flexible and proactive approach to the work environment Who are we? Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect. To apply Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don’t miss out on this great opportunity. Should you wish to join a market leading company with strong ‘People Values’ and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page https://ttc.wd1.myworkdayjobs.com/AUS1 . Only shortlisted candidates will be contacted.
