We are seeking an experienced ServiceNow Process Consultant / Business Analyst to join a leading organisation in the UAE. This is an exciting opportunity for a skilled professional to contribute to impactful projects while enjoying excellent benefits and a competitive salary. Location: Dubai or Abu Dhabi, UAE Salary: 17K – 25K AED per month (dependent on experience) Certification Requirement: ITIL Certification – essential Key Responsibilities: Analyse, document, and improve business processes within the ServiceNow platform. Gather requirements from stakeholders and translate them into functional specifications. Work closely with technical teams to ensure successful configuration and implementation of ServiceNow solutions. Provide guidance on ITIL best practices to optimise service management processes. Facilitate workshops, training sessions, and stakeholder meetings. Requirements: Proven experience as a ServiceNow Process Consultant or Business Analyst. ITIL Certification is mandatory . Strong understanding of IT service management processes and workflows. Excellent communication and stakeholder management skills. Ability to work in a fast-paced, collaborative environment. Benefits: Paid flight for joining Medical insurance (employee coverage in Dubai / family coverage in Abu Dhabi) 3 months paid accommodation upon arrival Full visa sponsorship 22 days annual leave plus public holidays Bereavement leave Maternity leave Sick leave Study leave Gratuity payment (mandatory lump sum after 1 years of service in the UAE)
