About Us : Do you have a passion for great coffee, quality food, and exceptional customer service? Join a trusted Three Beans Café franchise located in the vibrant Westfield Chatswood, and help lead a fast-paced café that puts people and sustainability first. The Role : We're on the lookout for an experienced and energetic Quick Service Manager to oversee day-to-day operations, drive team performance, and deliver a premium café experience to every customer. As a Quick Service Manager , you'll be the heartbeat of the cafe, and are also required to manage orders, handle stock take, and ensure inventory levels are well-maintained. Your role will also involve recruiting and hiring new staff, as well as fostering a positive, high-energy work environment. Key Responsibilities : Maintain effective day-to-day operations and determine the level of stock for smooth sales and service standards. Responsible for overseeing the shop accounts, daily transactions, including EFTPOS balance. Proactively plan and direct outstanding customer service and sustain sound client relations. Strong verbal communication skills with the ability to interact with customers with confidence and promote the sale of products. Ability to recruit, coach, and develop your store team for a safe, equal opportunity, and positive store environment. Enthusiasm and the ability to coach and motivate your team to succeed in an ever-changing environment Strong financial judgement with the ability to drive sales and meet targets Hiring, training, and mentoring new employees Maintaining inventory and placing orders as needed Ensuring exceptional service and quality in a fast-paced environment Collaborating with senior management to implement new processes and systems Skills & Experience Required : 1-2 years of management experience in a high-volume, quick-service cafe or restaurant Excellent communication skills, both written and verbal Strong administrative and organizational skills Collaborative leadership style with a focus on team growth Experience in managing expectations for high-volume customers Positive, professional, and engaging demeanor About you: We are seeking a friendly professional who possesses the following qualities: Formal retail or hospitality qualifications. At least one year of experience in a similar position Be cool under pressure and love the pressure of busy service. Ability to build great relationships with staff and guests Be able to help maximise profitability and control costs. Other Details Type – Full-time, Permanent Salary – AUD 76600 per year plus superannuation If this sounds like you, please contact us today! We can’t wait to meet you. Please note that only short-listed candidates will be contacted, and your application will be treated as strictly confidential.
