DHA is seeking experienced Contact Centre and Contact Centre Complex Task Consultants to join the Service Delivery Team. Apply now to enjoy a rewarding career at DHA! About us DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence's operational needs. DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. To find out more about DHA, please refer to our website or read our latest Annual Report The key duties of the position include About your team The Service Delivery Group is responsible for meeting DHA's delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services. DHA's contact centres provide a range of services to Defence members, investors and third parties including the establishment of entitlements, property care and lease advice. The contact centres operate on an omnichannel platform and are governed by the parameters outlined in DHA's Services Agreement. About the role To be successful in these roles, you will have a strong customer service focus and the ability to develop a practical and procedural understanding of DHA's core business including our primary customer, Defence. You will work under general supervision and be responsible for the administration of complex entitlements for Defence members, coordination of tenancy services and management of lessor enquiries within articulated key performance expectations. In the course of your duties, you will communicate with a range of internal and external stakeholders to provide comprehensive advice, support, and resolution of issues. The DHA3 & DHA4 assessment process is based on the APS ILS criteria.
