Job Description We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay. In this role you will; Provide exceptional service during check-in, check-out and throughout the guest stay; Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department; Handle guest queries, requests, and feedback promptly and with a solutions-focused approach; Maximise occupancy through upselling and promoting hotel services; Maintain accurate payment handling and compliance with hotel policies. Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities; Ensure procedures are followed in relation to guest confidentiality and safety; Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.
