Introduction Gosling Group is a family-owned and operated business with a proud and established reputation that has been built upon the superior quality of our workmanship, attention to detail, and the professional and friendly conduct of all our employees. Description Join Gosling Group as an Electrical Service Manager - Where Excellence Meets Lifestyle in Coffs Harbour! Do you thrive on leading a dedicated team to deliver industry leading electrical solutions? Do you have a drive for continuous improvement and ensuring customer satisfaction? If this sounds like you, we want to hear from you! Gosling Group is on the lookout for an experienced Electrical Service Manager who thrives on delivering exceptional results as part of a team that values integrity, excellence, and teamwork. Why Gosling Group? As an established, family-owned business, Gosling Group is synonymous with superior quality, innovation, and professionalism. At Gosling, we believe that our people are the foundation of our success. Here’s what we offer: Connect and Thrive: Join a close-knit team that enjoys regular social events, fostering camaraderie and teamwork. Professional Growth: Your skills will be valued and supported through training and career development opportunities. Work That Matters: Manage impactful projects, make tangible contributions, and be recognized for your achievements. Your Role as a Service Manager As our Service Manager, you will deliver electrical solutions and ensure customer satisfaction on all jobs. You will lead and encourage the team to drive for continuous improvement in a supportive and growth-oriented environment. What You’ll Do: Manage and develop the performance of the electrical team Maintain high quality service delivery in an efficient, productive and profitable manner Estimate for Level 2, housing, and general electrical jobs Liaise with internal and external stakeholders for electrical and connection works Conduct and manage the performance of direct reports Join an on-call rotating roster and respond to service call outs Comply and adhere to all Company policies and procedures Collaborate with the Electrical Operations Manager on internal documents and processes Skills And Experiences What You Bring: Skills and experience in the installation, alteration, maintenance and repair of electrical works The ability to communicate job specifics to staff to ensure accurate allocation of materials Previous experience quoting and invoicing works A safety-first mindset Demonstrated working knowledge of all tasks required to perform all phases of electrical work in accordance with AS/NZS 3000 Electrical Installations Ability to build and maintain client relationships with exceptional customer service skills. Strong leadership and delegation skills. Experience using job tracking software (i.e. SimPRO) What You Need: Relevant experience/qualifications in Electrical Service Management or 3 years demonstrated electrical experience as a qualified tradesperson (experience in service preferable). NSW Electrical Contractor Licence or Supervisor Certificate Construction Industry Induction (White Card). Full Australian Working Rights.
