About the department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by: Growing innovative & competitive businesses, industries and regions Investing in science and technology Strengthening the resources sector. The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people. If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future. Please see the APSC's APS Employee Value Proposition for more information on the benefits and value of employment within the APS. About the team The department's Shared Services Hub provides payroll services under the Whole-of-Government Shared Services Programme. The Shared Services Hub is committed to delivering effective and efficient payroll services in line with Service Level Agreements negotiated with each client agency. We currently have (5) teams within the Hub to which you may be assigned, each under the management of an Assistant Manager (Executive Level 1) and Team Leader (APS Level 6). Working in the Hub presents a unique opportunity to be involved in innovative service delivery arrangements relating to both systems and processes -and to collaborate across the Public Sector. The Hub utilises the Aurion Human Resources Management System. Teamwork and effective client engagement are essential components of our service delivery, including, on occasion, in respect to the onboarding of new clients. The opportunity This is an exciting opportunity to join a dynamic team delivering payroll to a range of client agencies with over 14,000 payslips processed fortnightly. The team adopts a collaborative and energetic approach to service delivery and places a strong emphasis on meeting and exceeding service levels. You will experience a wide range of key tasks within the fortnightly pay cycle, help to prioritise the workload, and contribute meaningfully to the management of your team. Teamwork both within each payroll team and across the Hub is encouraged. The Hub is committed to APS values and embraces the diversity and professionalism of its workforce. You will help identify and participate in relevant training opportunities. Flexible Work Arrangements are available to all staff relevant to the operational needs of the Hub. Our ideal candidate Our ideal candidate has the following capabilities: Able to work in a team environment within and across the Hub. Capacity to effectively support the Team leader to deliver quality outcomes. Experience applying more complex legislation and Standard Operating Procedures (SOPs) relating to payroll and conditions practices and procedures. Well-developed written, communication and stakeholder management skills, including the ability to effectively negotiate and influence outcomes. Sound customer service skills, including using initiative and the ability to foster effective working relationships with stakeholders at all levels. Knowledge of and adherence to information management and privacy procedures. Sound problem solving skills and judgement with attention to detail. Sound organisational skills, including energy and drive, and the ability to manage priorities to achieve results. Resilient with a positive attitude and responsive to changing and competing priorities Ability to juggle multiple tasks while still delivering high quality results. Values inclusion and diversity and demonstrates respect for APS Values. Ideal experience: Experience in undertaking pay transactions on an automated pay management system Strong skills in payroll systems, helpdesk systems and Microsoft Office products Familiarity with APS values and procedures. The key duties of the position include As a Senior Payroll Officer you will: Support a team to complete business-as-usual (BAU) payroll transactions, queries and related correspondence. Complete more complex payroll transactions, queries, and related correspondence (including some SES and Board transaction processing). Understand and apply relevant APS legislation and terms and conditions including Enterprise Agreement policy and procedures. Provide clear, comprehensive and accurate verbal and/or written advice to stakeholders within appropriate timeframes regarding payroll matters. Monitor and support team workloads to meet deadlines and quality-assure the daily work of the team. Maintain data in the Aurion payroll system and other platforms as required, in adherence with the Department's record management and privacy policies. Supervise, guide, and support team members including through one-on-one training Promote teamwork at all times, including across teams during busy periods. Participate in the development and application of SOPs that underpin consistent payroll service.
