Ready for your next opportunity? Bring your investigative skills, admin expertise and customer service skills to Busways' Gosford Depot ! We’re looking for a motivated professional who can provide outstanding support, ensuring every customer feels heard and valued. Your investigations have the chance to make a key difference in the community and better someone’s day! What You’ll Be Doing: Deliver excellent customer service by phone and email Investigate and resolve customer complaints with care and professionalism Maintain detailed and accurate records in our systems Ensure timely, high-quality responses that meet Busways’ commitments What You’ll Bring: Strong verbal and written communication skills Someone who is calm under pressure, positive, patient, and has a professional approach to customer interactions Excellent attention to detail and organisation Confident computer skills with MS Office and ability to learn new systems Ability to work 8-hour shifts between 8am – 5pm on weekdays Current unrestricted Australian driver’s licence Full Australian working rights What We Offer You: At Busways, we don’t just transport people – we care about every part of the journey. You’ll be part of a supportive, collaborative team in a modern office environment with great benefits Career growth opportunities Direct access to senior executives influencing major commercial decisions A supportive team culture with regular lunches and social events Employee Referral Program – generous cash bonuses Free secure on-site parking Fitness Passport – discounted access to multiple fitness facilities Confidential support via Telus Health’s Employee Assistance Program Who We Are: For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800 people, we’re committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually. How to Apply: Think this sounds like your perfect fit? Please apply via the Apply button. This ad will expire on 08/09/2025 . All applicants will receive an outcome via email. Please include the following in your application: A cover letter telling us who you are and why you’d be a great fit for this role! A current resume detailing your experience. Please Note: The successful applicant will be offered an initial 12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%. Questions? Contact our Recruitment Team on 02 9497 1800 or recruitment@busways.com.au. Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds. No agency applications, please.
